Emma Heaton

Experience

• 

  U.S. Bank

  Jun 2015 - Apr 2019

  Building long-standing relationships with U.S. Bank customers by providing excellent customer service and maintaining thorough knowledge of all products. Creating lasting customer trust and loyalty by proficiently answering customer questions, explaining policies thoroughly, and fulfilling customer needs is commonplace. Promoting a positive image of U.S. Bank while demonstrating the company's core values professionally and confidently is a necessity in each interaction. Successfully staying compliant with U.S. Bank and Federal regulations for fair and responsible banking practices on an annual basis. Show less

  • Credit Specialist

    Aug 2018 - Apr 2019

  • Senior Banker

    Oct 2016 - Aug 2018

  • Personal Banker

    Jun 2015 - Oct 2016
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  Royal Credit Union

  Apr 2019 - Aug 2020

  Member Service Representative

  Building relationships with RCU members by providing excellent customer service and maintaining community involvement. Creating lasting customer trust and loyalty by proficiently answering member questions and fulfilling member needs.Providing technical support, tax/accounting records support, and general financial support to members, through one-on-one customer service experiences via inbound telecommunication

• 

  Jamf

  Aug 2020 - now

  Responsible for executing customer engagement models and encouraging product adoption, with the goal of building a trusted relationship thereby ensuring customer retention. Working with customers to understand their critical goals, challenges, and key performance indicators, then helping them reach these goals with Jamf A new Customer Success team with a focus on onboarding our AMER Small Market customers for the first 90 days of owning a product Establishing trusted relationships to ensure customers overall satisfaction with our products and services, through periodic check-ins, outreach, and maintenance tasks. Helping businesses succeed through Apple by providing technical support for Jamf's MDM Apple integration software in businesses and schools across the nation

  • Customer Success Manager

    Jun 2024 - now

  • Customer Success Specialist

    May 2023 - Jun 2024

  • Customer Success Associate

    Sept 2021 - May 2023

  • Technical Support Associate

    Aug 2020 - Sept 2021