Stelios Giannopoulos

Experience

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  Nireus Group of Companies S.A.

  Mar 1999 - Jan 2002

  Export Sales Manager France & Belgium

  Responsible for expanding the company’s market presence in the FMCG food industry and boosting overall sales in one of the biggest producers of fresh fish(sea bass, sea bream) globally. Managed a team of 3 persons to administer orders, customer service forecasting, and logistics.Key Accomplishments:• Managed weekly price setting and logistics, organizing prompt and efficient deliveries and setting out sales growth targets for the annual budget.• Advanced from Assistant Area Management position to Area Sales Management, reporting directly to the Exports Director.• Brought the company into contact with Belgium’s largest supermarket chain, Delhaize.• Reached the country’s targeted quantities and worked as part of the team that exported 92% of total sales approximately 44 million Euros) between 1999 and 2000. Voir moins

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  Sony Hellas S.A.

  Jan 2002 - Jan 2005

  Key Account Manager

  Handled specific sales channels for Big Electronic chains, I.T., and photographic accounts. Accountable for B2B sales. planning, communication, product proposal and administration of product sales for Greek and Multinational companies as well as governmental institutions. Led a team of 3 members that under my supervision ensured after sales support, communications and problem solving with key accounts, order taking and logistics.Key Accomplishments:• Coordinated the most important account for the company (Kotsovolos, part of Dixons Carphone group), generating 30% of total annual sales.• Between 2003 and 2004, introduced new product categories to the Plaisio client (electronics), expanding upon their existing IT and stationery material categories and boosting sales from 8 million to 18 million Euros.• Administered logistics high service delivery level to accommodate demanding clients contracts.• Managed budgeting strategies to achieve the company’s annual budget of approximately 80 million Euros.• Established successful relationships with C-Level Managers and Buyers and succeeded in promoting the Sony brand despite high prices and inflexibility against the competition Voir moins

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  Nireus Aquaculture S.A

  Jan 2005 - Jan 2007

  Regional Export Sales Project Manager Spain & Portugal

  New business development project manager in one of the biggest producers of fresh fish (sea bass, sea bream) in the world, FMCG food sector. Driving force for sales management in the Iberian Peninsula division, including the largest fish market in Europe. Handled a budget of 32 million Euros. Managed a team of 5 that were administrating smaller accounts, taking care of orders, organizing logistics and ensured prompt delivery plan to the logistics department.Key Accomplishments:• Controlled price settings, as well as budgets and targets for each country.• Tripled sales of the product in Portugal from 880 tons to 2,200 tons in one year.• Managed a key project with one of Spain’s largest supermarket chains, creating a new premium product with a private label and achieving 300 tons of additional sales. An end-to-end project that comprised logistics of the product from cropping to delivery in the Super-Markets. I studied, designed and carried over the whole project that included a new logistics process, the deadlines, the packaging, the quality standards, and the service level • Supervised another very important project of the successful audit and certification from Bureau Veritas for a high level of quality, processing, and hygiene. Voir moins

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  Mathios Refractories S.A.

  Jan 2007 - Oct 2010

  Regional Exports Sales Manager

  Managed the Sales and Logistics development of Natural handmade Stone (Construction Materials) in Spain and Italy. In addition, controlled sales and logistics management and development in new territories such as Austria, Poland, Czech Republic, Slovakia, Slovenia, Finland, Israel, and Cyprus. Managed a team of two, responsible for customer service, order taking, sales support, and logistics.Key Accomplishments:•Improved gross profit margins from 13% to 31% by the end of 2009.• Sourced, setup, and managed two logistics depots in Spain and France from the very beginning. Facilities audit, agreed storage conditions, agreed on service level, the frequency of booking in goods. Arranged stock quantities and levels for optimal order deliveries. Monitored quarterly their performance and service levels by using KPIs. • Restructured the Spanish market into 15 smaller regions with one agent appointed in each, a more efficient approach that increased sales dramatically. Voir moins

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  Citrine Marketing Communication

  Oct 2010 - Jan 2013

  COO and business Development Project Manager

  Manage a team of 6 persons that evaluate the needs of each client, to create the most effective online digital marketing strategy to streamline user engagement and boost the company’s brand. Supervise the design and application of complex marketing projects and digital marketing campaigns for brand expansion and promotion, internet and social media publicity. Manage the design and creation of tools and implementation of Digital apps. • Develop and implement successful digital and social media projects for major accounts in a range of industries including telecommunications, beverages, fashion, food, cosmetics, and hospitality. • Monitor all existing accounts, producing monthly progress reports for clients and designing promotional concepts for applications, content and creative development.• Campaigns content supervision and evaluation with stakeholdersKey Accomplishments:• Worked on digital strategy implementation projects for Mercedes-Benz, Smart, L’oreal, and Garnier in Greece, resulting in massive increases in each brand’s online consumer community.• Completed successful applications for pharmaceuticals as Merck that were utilized as salesmen tools for presentation. Voir moins

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  SYSTEMS SUNLIGHT S.A.

  Jan 2013 - Sept 2016

  Exports Sales Project Manager Western Europe

  Responsible for the Toshiba Consumer Batteries Division, supervising export sales development in Western Europe, part of Africa and part of Latin America. Logistics Services sourcing, auditing facilities, reviewing and approving contracts, negotiating prices and managing freight and storage companies for delivery globally.• Spearheaded the expansion and empowerment of the Toshiba brand, managing the development of new markets and a wide range of projects. Leaded a Team of 2 people coordinating customer orders, logistics, and product design. Conducted strategic planning for sustainable sales development and expansion, as well as budget planning and forecasting. Key Accomplishments:• In a period of three years, I have gained 30 new clients in six different countries, including new projects in Colombia, Sri Lanka, and Tunisia and establish an efficient supply network.• Implemented a new vendor assessment system using scorecards and KPIs for monitoring and evaluating the performance of the freight companies we were using. • Targeted the UK’s retail market for export sales expansion by introducing a new product for ASDA. This was an end-to-end project that included conception, service design, sourcing packaging, logistics for both freight storage and service delivery of the final product. • Developed retail and wholesale channels in each country by adopting project and business development and supply chain models to suit each market’s needs Voir moins

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  EBay

  Mar 2017 - Mar 2022

  Managed escalation pipeline, ensuring efficient resolution and customer satisfaction.- Led global meetings, fostering collaboration and mentoring for optimal solutions.- Drove complex projects, acting as a key contact for cross-functional teams. - Implemented data-driven audits, identifying key areas for improvement andpresenting actionable insights to senior management.- Led global team meetings, fostering knowledge sharing and mentoring junior staffto develop innovative solutions.- Spearheaded cross-functional projects, delivering measurable improvements inoperational efficiency and customer support quality Voir moins -Transitioned from VIP account management to operational strategy, driving efficiencyand roadmap development for optimal business performance across multiple and internationalchannels.-Enhanced sales team efficiency with strategic tools,, achieving 32% call reduction.-Won innovation award for reducing fraudulent returns by 85% through partialrefunds.-Analyzed complex data to enhance operational efficiency, mapping customer supportprocesses to identify best practices,, boosting net satisfaction from 4. 4 to 4.7.-Partnered with cross-functional teams to design and implement consistentcustomer experience outcomes, aligning project goals with broader organizational objectivesKey Accomplishments:• Award Winner for the 2019 Innovation Competition in European Level with the : "Free Returns Project": A project designed to improve crucial Service Level KPI’s by empowering sellers to take decisions and buyers to be more satisfied. Concept, Design, Methodology, and Implementation all handled by me. • GoBig Project A Business Development in niche markets project. A personal initiative in order to bring valuable leads in specific high-value market segments. Creating lead using market sales data, Category Analysis, Sold items, Purchase Intend, Brand analysis, Number of active sellers. Methodology of pipeline creations and Seller Approach for successful dealing with customers. Voir moins Account Management of Strategic eBay professional Accounts. Coaching professional sellers in the development of their sales and success with their eBay accounts and promoting eBay services. Handling a portfolio of annual sales of 23 million euros.• Strategic thinking for Account development. • Stakeholders and cross-departmental connections management for the efficient development of accounts and removing obstacles.• Experience in Salesforce Administration, using it as a fundamental tool for Sales KPIs, creating Sales Strategies and Action plans.• Tier 1 sellers escalations management. Investigate reported escalations from the italian Business Unit. • Point of Contact for Tech issues regarding eBay systems and platforms. Training and Mentoring teammates on how to remove technical obstacles and better educate their customers on how they can solve problems with their accounts. Reporting major issues to Developers Department.Key Accomplishments:• Managed a portfolio of High value declining clients achieving a sales growth target for 2018 of 19% vs 2017. • 2018 Q3 Best Performer Award for achieving a 22% Growth on a Portfolio of high value sellers • 2018 Q2 Customer Satisfaction award for high KPI statistics on customer’s satisfaction survey’s• Best Progress Award July 2017 and Best performer in European Merchant Support Department Nov.2017 Voir moins

  • Senior Escalations Specialist, Process Design SME

    Sept 2020 - Mar 2022

  • Service Design Analyst

    Sept 2019 - Sept 2020

  • Italian VIP Account Manager FRITES TEAM

    Mar 2017 - Sept 2019
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  Google

  Mar 2022 - Oct 2023

  Program Manager Geo Data Policy

  - Managed 250+ policy changes for 4 Google Maps features, impacting 155M monthlyusers.- Led teams across US, UK, and vendors to update 60,000 London streets affected byCOVID.- Collaborated with global teams to streamline policy updates for 1.7K operatorsworldwide.- Developed governance plan for vendor relations, , ensuring timely policy contentcreation.- Coordinated with global teams to align user demands, product decisions, and compliance.

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  South

  Oct 2023 - now

  Business Owner

  Food Business Start up-Lead business operations, ensuring sustainable practices and local sourcing.-Cultivate customer loyalty through strategic marketing and community engagement.-Utilise project management skills to adapt swiftly to market shifts.-Develop unique, high-quality products that meet emerging consumer trends-Enhance brand identity, achieving significant growth in customer base.-Pioneered unique culinary concepts, , blending Mediterranean flavors with localingredients to create distinctive menu offerings that captivate discerning palates. Voir moins