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Jesus John J.

Jesus John J.

Sales Coach

Followers of Jesus John J.460 followers
location of Jesus John J.Calabarzon, Philippines

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  • Timeline

  • About me

    Chef/Owner @ Jhay's Kitchen | Project Manager @ Manulife

  • Education

    • Invictus Academy

      -

    • Lyceum of the Philippines University

      -
      Business Administration

    • STI College

      1999 - 2000
      Certification Study Computer Programming

  • Experience

    • ETelecare Global Solutions

      Feb 2008 - Jun 2008
      Sales Coach

      Generate Sales Report on a account level, team level and agent level perspective. Coach agents to improve sales performance based on performance review. Comes up with incentive programs to push/hype up the floor.

    • Dell

      Feb 2009 - May 2014
      Metrics and Reporting Senior Analyst

      Received Bronze award for Easier Call Tree Project for tech support team which was replicated to outsource partner (Sitel – Dell Account) in Eastwood.Responsible in building and maintaining daily, weekly, monthly and quarterly reports that exhibits KPIs of the agents, managers and the entire account. Also responsible in coming up with lead list for the outbound campaign through various SQL processes and filter application. Come up with monthly stack ranking for performance analysis and computation for compensation for employees. Makes analysis on various KPIs and provide recommendation on projects and initiatives to improve performance on an account level perspective. Show less

    • JPMorgan Chase

      May 2014 - Mar 2018
      Business Analyst Supervisor

      Co-led the online scorecard system for all local departments that enabled ease in access and understanding of the employee performance.Manages a team of Business Analyst that supports local teams by generating necessary reports, scorecards and automation tools.Team member to the group that executed reports efficiency across the entire JP Morgan reporting groups by identifying unused/unread reports and decommissioning them (35k+ to a few thousand reports). Also executed automation processes for existing reports to cut-down manualwork for the MIS team. Show less

    • Cashwagon

      Mar 2018 - Jan 2020
      MIS - ManComm

      Led the project creating the automated audit picker for the quality team that resulted in 10hours saved per day (~200 hours per month) for the entire QC team. (LSSGB Project)Spearheaded the Metric Dashboard for both Operations and Collections team that resulted in HQ (Singapore) to implement across all countries using Power BI.

    • Jhay's Kitchen

      Jun 2021 - now
      Chef/Owner

    • Manulife Business Processing Services

      Sept 2021 - now
      Project Manager

  • Licenses & Certifications