Emily Dawson

Experience

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  Restaurants and Retail

  Apr 2012 - Oct 2017

  Server, Hostess, Retail Associate

  • Significantly increased sales through upselling and providing exceptional and memorable customer experiences.• Managed the needs of multiple stakeholders and maintained impeccable organization of information and goods.

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  Private Families

  Feb 2016 - Jul 2022

  Household Manager, Family Assistant, and In-Home Childcare Provider

  • Anticipated needs and managed complex schedules, contractors, household, pet, and childcare-related tasks as an integral part of household teams.• Negotiate with and sell young children, some with cognitive disabilities, on taking required actions and demonstrating positive behaviors by recognizing the root of their needs.• Maintain adaptability, strong time management, leadership, and organization skills to keep control and order during unexpected situations and schedule changes.• Collaborate with a wide variety of individuals to create desired results in household projects, domestic travel, and healthy child development. Show less

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  Saint John XXIII Catholic School

  Sept 2017 - Jan 2020

  One- on- One Aid

  • Quickly adapted to the unique learning and emotional needs of a student.• Collaborated with school faculty to create and implement effective routines and teaching methods that resulted in positive behavior changes and an increase in the student’s academic success.• Provided daily and weekly progress reports to the teacher and parents of the student.• Stepped in often to provide extra support to teachers and students in the classroom.

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  Microsoft

  Jul 2022 - Mar 2023

  Direct Sales & Success Account Advisor for Education and Non-Profit Organizations

  - Consistently managed both internal and external resources to improve M365 and Surfaceproduct implementation and increase adoption in 10+ large-scale higher education institutionsand K-12 schools/districts while prospecting additional education and non-profit accounts.• Quickly learned and was able to assist in training my peers on products and internal datamanagement systems to provide exceptional experiences for our commercial customers.• Both independently, and with a peer, created extracurricular projects to help internal individualsand teams serve their accounts well by organizing weekly and bi-weekly Teams meetings with mypeers to increase industry and product knowledge.• Worked closely with CIO’s, Technology Directors, and Superintendents to create roadmaps forM365 and Surface integration, and effectively prioritized each step in that plan, includingfacilitating training/professional development opportunities for faculty, staff, and administrators.• Forecasted possible roadblocks to Microsoft technology integration and worked with externalpartners and internal account teams to prepare solutions for digital security, collaboration, andefficiency within organizations.This role and department was dissolved in the Microsoft layoffs throughout the beginning of 2023. Show less

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  Hartford HealthCare

  Mar 2023 - Feb 2024

  Project & Administrative Coordinator | Infection Prevention

  • Manage and organize data in various healthcare software systems (primarily in Epic) and Excel to improve the performance of technical and human investments that improve system-wide practices.• Coordinate internal and external interdisciplinary teams for special and evergreen projects, training, and system and hospital-wide meetings.• Coordinate with management and IT teams to develop projects within Epic that increase the effectiveness of Infection Prevention practices throughout the Hartford HealthCare system in Connecticut.• Develop educational resources to train interdisciplinary teams on projects within Epic.• Develop and manage progress of self-led and team-led projects in various software systems.• Collaborate with department-wide managers to increase employee satisfaction and effectiveness, increase department visibility throughout the HHC system, and develop training and educational materials for both department and interdisciplinary team members.• Manage the recruitment, interview, and onboarding process for all external and internal hires.• Act as a liaison to troubleshoot technology, scheduling, and other miscellaneous personnel needs quickly and efficiently.• Collaborate in producing contributions for, and facilitating, regular interdisciplinary meetings throughout the HHC system.• Manage a “bug of the month” project end-to-end, coordinating interdisciplinary teams and creating content and an organized system for tracking the monthly project progress. • Manage our internal team webpage and SharePoint (self-taught). Show less

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  IBM

  Feb 2024 - now

  MaaS360 Partner Manager- Verizon Wireless for Business