Cherif ElSayed

Experience

• 

  Energizer Holdings

  Jul 2015 - Sept 2015

  Intern

  1- Industrial Safety and Working Health conditions 2- Quality Control 3- Supply Chain Management 4- Maintenance systems and Methods of application 5- Lean manufacturing Systems 6- Introduction in PLCs

• 

  Renault Egypt

  Aug 2016 - Aug 2016

  Intern

  Regular car maintenance

• 

  Energizer

  Mar 2017 - May 2017

  Intern

  1- Participate in installing noise closure for can presses 2- Perform the AUTOCAD drawing for the reallocation of the new presses 3- Prioritization of the work order and task allocation. 4- Control using ZELIO software 5- Establishing a PLC controller for labeling machine 6- Finding solution for measuring level of a gas tank

• 

  Siemens

  Aug 2017 - Sept 2017

  Intern at Siemens Egypt - Industrial Section

  1- Training in PLCs Programming (S7-300/400/1200/1500) using SIMATIC Manager and TIA Portal Software Programs. 2- Training in SCADA Systems using WinCC software 3- Participated in real projects by completing tasks in SCADA (Zewil University / Pepsico company) 4- Participated in material selection for a new migration project from S5 to S7 (Gabal Alasfar)5- Participated in a Survey (Ezz Dekhela) for S7 PLC programming for a steel plates cutting machine

• 

  ABB

  May 2019 - Nov 2019

  System Engineer

  1- Conducting site surveys and inspection visits.2- On-site activities to rectify any technical problem.3- Preparing documentation of the projects (Drawings Diagrams)4-Performing system configuration integration, loads and testing the applications, both internally and with the customer.

• 

  Orange Business Services

  Dec 2019 - Jan 2020

  OCB Cloud Solution Specialist
• 

  Microsoft

  Feb 2020 - now

  •Responsible for the End-to-End support operations in the after-hours, managing team members, customer escalations, service quality and creating\leading an Afterhours governance model.• Responsible for the overall success of the project and the delivery service by Managing the Product Roadmap.• Working closely with the support engineers with the development team to ensure that they understand the project vision, and to provide guidance on requirements and functionality.• Communicating with Stakeholders including customers, internal teams, and executives, to keep them informed of the product's progress and to gather feedback by scheduling OKRs meetings to discuss the progress of the KPIs.• Communicating clearly and effectively with stakeholders at all levels, from technical teams and management, as well as with customers. Show less * Solving complex technical issues in Microsoft Office365 . * Delivering digital support experiences that create efficiency and value for our customers, our people (suggestion: support organization) and Microsoft.* Demonstrate customer obsession and commitment to customer success in all interactions. Deeply understanding our customers and deliver customer desired outcomes.* Managing relationships with customers and provide technical documentation for the troubleshooting steps. * Reporting software bugs and be an advocate for product improvement using customer suggestions. * Developing specialized expertise by supporting Microsoft Office 365.* Using tools for debugging and root cause analysis.* Providing in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems. * Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues. * Creating advanced online technical content including Knowledge Base articles, training documents, blogs, etc. * Presenting technical content to various audiences including customers, partners, and internal stakeholders. Show less

  • Operations Lead

    Jul 2023 - now

  • EMEA CSS Technical Support Engineer- Exchange Online

    Feb 2020 - Jun 2023