Caroline Heard

Experience

• 

  AMACIS LIMITED

  Jan 2001 - Jan 2002

  Graduate Software Engineer
• 

  SurfControl plc.

  Mar 2002 - Jan 2008

  Senior Test Engineer

  Responsible for both testing and leading the test team for SurfControl's reporting application. Test teams are located in UK and in Australia so clear and efficient communictation is vital.Providing test project estimates to Program Management, creating project plans, providing motivation and direction to the test team and joining in with creating, reviewing and executing test scripts and test data.Providing detailed bug reports (collated in Test Track Pro) and testing fixes that are provided.Regularly liasing with program management, product management, development, technical authoring and support teams around the world (US, Australia, China). Show less

• 

  SAP

  Feb 2008 - Mar 2017

  Quality Manager and Scrum Master for UK team of 12 working on a wide variety of projects. Developed test strategies and created test plans for releases, presented final test reports demonstrating adherence to company standards for functional correctness, security, performance & accessibility to quality governance team. Developed and presented regular progress reports to senior management. Managed support & maintenance for team’s co-innovation products including customer bug triage, assignment & testing, regular status meetings with customer and planning of maintenance releases. Worked on new products and maintenance releases in parallel.Scrum master facilitating and contributing to all key Scrum meetings; sprint planning, daily scrums, reviews and retrospectives. Tracked progress via scrum board and gathered key metrics for team velocity to be used in sprint planning. Performed backlog reviews & refinement with product owner and collaborated with other scrum teams in Palo Alto, Bangalore & Dublin working in related product areas. Assisted team with blocking issues as well as coaching and mentoring in Scrum practices.Line managed test team members carrying out performance and salary reviews as well as training and mentoring existing team member and interns.Performed all testing activities including writing manual and automated tests using Selenium & FitNesse and produced additional documentation and training material when required. Show less Carried out full life cycle product testing including building, installation and configuration of test environments for the Profitability and Cost Management product (PCM). Derived test cases, created and ran black box and white box tests requiring understanding of complex product calculations to validate test outcomes. Reported quality metrics and status reports to management. Worked with support teams to resolve customer incidents. Contributed to project planning and estimates for future and maintenance releases and reported bugs and tested fixes. Developed and executed manual tests and automated tests using SQL. Show less

  • Quality Manager

    Feb 2011 - Mar 2017

  • Senior Quality Specialist

    Feb 2008 - Feb 2011
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  Barclays

  Nov 2017 - now

  • Policy and Standards Governance Manager - VP

    Feb 2022 - now

  • Risk and Controls Anslyst

    Nov 2017 - Feb 2022