April Crimbley

Experience

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  Bank One/Chase

  Feb 2001 - Apr 2006

  AVP, Instructional Designer

  Sole designer for training managers at four sites nationwide, 1,100 employees, and 27 departments. Collaborated with subject matter experts from each site to validate course content. Redesigned a New Hire Orientation program to promote a customer service culture, create a celebrative environment, and increase employee retention.Led a virtual team of eleven Instructional Designers in the design and development of a Customer Service programReceived recognition for designing a Change Management program developed to prepare staff and management for a major company transition.Designed and developed a Performance Management program to show managers how to communicate performance standards.Conducted train-the-trainer sessions, provided work direction, coaching and mentoring to instructional designers, trainers and other team members. Designed and maintained web site for training group that houses all of the desktop procedures and training information for facilitators. Developed eLearning online courses for distant learners.Created Level One and Two assessments to validate participant learning. Show less

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  AmeriCredit

  Apr 2006 - Aug 2008

  Senior Instructional Designer

  Led a team of two Instructional Designers for timely completion of projects in order to support company business strategies.Developed Compliance e-learning courses to ensure compliance with federal regulatory guidelines.Used Adobe Captivate, Dreamweaver, and Fireworks to develop e-learning courses in addition to designing and developing classroom curricula.Developed complete training curriculum including facilitator guides, participant guides, presentation slides, and job aids to support business objectives.Developed online level two assessment used to evaluate performance of sales team. Show less

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  Pier 1 Imports

  Aug 2008 - Feb 2009

  Instructional Designer

  Designed and developed a nine-module Talent Acquisition program to improve employee retention.Developed leadership training for the new Performance Management process, competencies, and key performance indicators (KPIs) as part of the strategy to build a strong performance culture. Developed a leadership Change Management course with tools for leading the dimensions of change. Designed and developed a Process Improvement course that introduces specific methodology for continuous improvement of existing processes. Show less

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  Fannie Mae

  Apr 2009 - Mar 2018

  Senior Technical Writer

  Developed eLearning courses and job aids for the online Equator system in time for deployments and upgrades.Collaborated with business units to write, publish, and maintain over 300 technical user manuals and job aids to support business projects and system releases.Created sales negotiation training in collaboration with the sales director resulting in increased net sales profit.Converted the real estate owned sales guide from print copy to online version creating easier access for real estate agents, brokers, and vendors. Primary owner of sales guide updates. Show less

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  Exeter Finance

  Jun 2018 - Aug 2018

  Senior Instructional Designer (Contractor)

  Designed and developed interactive eLearning compliance and software courses.Collaborated with other instructional designers to design and develop templates for eLearning and classroom curriculum.Partnered with all levels of stakeholders and leaders to strategize and define training solutions for work performance gap issues.

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  First Command Financial Services, Inc.

  Oct 2018 - Mar 2019

  Senior Instructional Designer (Contractor)

  Created interactive, self-paced eLearning courses, designed for field advisors to increase their client portfolio.Processed updates and revisions to financial software user interface along with corresponding eLearning and job aids. Collaborated with business subject matter experts, managers, and directors to gather content for numerous training modules.

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  Thomson Reuters

  Mar 2019 - Dec 2019

  Senior Instructional Designer

  Led a team of thirteen software subject matter experts to create and deliver global software product training in time for implementation for external clients.Managed instructional design projects from start to finish, meeting project timelines for product implementations. Developed instructor-led training materials which included facilitator guide, participant guide, presentation slides, and quick reference guides. Delegated assignments and provided coaching to junior level instructional designers.Conducted train-the-trainer sessions for subject matter experts to train external clients. Show less

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  Children's Health

  Dec 2019 - Apr 2021

  Sr Instructional Design Consultant

  Developed company-wide diversity and inclusion program for leaders and team members in collaboration with vice-president and chief diversity officer.Worked collaboratively with the company compliance officer and subject matter experts to revise required compliance courses. Managed project timeline to keep implementation on track.Converted instructor-led course content to virtual instructor-led training to include facilitator guides.Conducted train-the-trainer sessions to prepare facilitators for new program implementations.Developed blended learning to include instructor-led training, self-study, eLearning courses, practice scenarios, and quick reference guides.Worked closely with the Manager of Instructional Design and Measurement to qualify new project requests and ensure that instructional quality standards are met.Coached and mentored junior instructional designers. Reviewed training materials for instructional integrity, grammatical accuracy, and branding standards. Show less

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  CoreCivic

  Apr 2021 - Oct 2024

  Director / Instructional Designer

  Design, develop, implement, and evaluate virtual/in-person instructor-led training, eLearning, and blended learning.Manage multiple external vendors in the development of large-scale instructional design projects.Collaborate with subject matter experts and stakeholders to build training that meets business objectives. Design and develop leadership training programs to help build the leadership bench and reduce turnover.Evaluate and modify curriculum as needed to engage learners and improve employee job knowledge and performance.Manage content and learning assignments within the Learning Management System.Manage department budget to ensure instructional design projects are completed within budget limits. Show less

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  Senior Instructional Design

  Oct 2024 - now

  Retired

  Today is the last day of a very rewarding career for me.I am thankful for all of the fulfilling opportunities I've had. I am thankful for being blessed to do work that I love and doesn't feel like work at all.I am thankful for all the work friends I made along the way. You will always be in my heart, and I will never forget you.I am thankful that God has blessed me to be able to retire early at a time when I will still be able to enjoy retirement as much as I enjoyed the work I did. Show less