Ajay Thapa Magar

Experience

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  Classic Tech

  Apr 2013 - Sept 2015

  Enterprise Department:• Work under Network Engineer to optimize overall network at L2.• Handle the Internal Network for the organization alongside of Network Engineer.• Monitor overall Network failure and take recommended actions.• Monitor the server’s Network and take mandatory actions.• Configure Cisco switches to deploy at different POP’s end.• Ensure proper ingress and egress bandwidth has been setup for customers.• View Nagios for monitoring purpose.• Monitor bandwidth usage of the enterprise customers which are plots in Cacti.• On call field support for Corporate Customers having severe Network issues at their end.• Troubleshoot the Network related issues and suggest in order to optimize the Internal Network of Corporate customers.• Configure different routers (Mikrotik, TP-Link, Trendnet, Cisco, Linksys, D-Link) at customer’s end so as to meet desired requirements.• Maintain Queue in Mikrotik router to optimize the internal network by restricting the bandwidth for each individual.General Support:• Tele-Support for wireless customers.• Work alongside with Wireless Engineer to optimize the wireless network through frequency planning so as to get optimum throughput by decreasing the Interface caused.• Assist Wireless Field Technician to get the optimal signal for wireless connection.• Configure different vendor’s routers to meet customer requirements.• Monitor upstream link and take necessary actions while there is any problem with either of the redundant link.• Supervise and mobilize Customer Support representative in day to day tasks.• Present Monthly reports to Senior Officer for monthly successful Installation, Failed Installation and their causes for getting failed.• Monitor overall process for Wireless Installation, along with maintain manpower for field visit and troubleshooting at customer’s premises.• Maintain database for the wireless customers in Google drive. Show less

  • Network Technical Support

    Apr 2013 - Sept 2015

  • Internship-Wireless technician

    Apr 2013 - Jun 2013
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  UpdateIT

  Apr 2019 - Jul 2019

  Help Desk Desktop Support

  • Troubleshooting network and client’s issues via TeamViewer.• Face to face user support and troubleshooting of the application issues.• Imaging of the desktop PCs and laptops.• Diagnosing low level Operating Systems.• Helped customer with questions, problems and complaints in. • Commended by supervisor as a strong team player.• Device allocation, management and movement.• Support in-house network.• Troubleshooting of basic hardware issues.• Managed the logistics for old hardware collection.• BIOS configuration setup of the device. Show less

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  Santos Ltd

  Aug 2020 - Nov 2020

  IS Desktop Support

  • Installing, configuring, upgrading and repairing PCs.• Identify, log and resolve technical problems with PC’s.• Ensuring all IT issues are tracked and recorded.• Provide guidance and advice regarding hardware and software.• Face to face user support and troubleshooting of the application issues.• Deploying Images on desktop PCs and laptops via PXE and USB.• Installing switches and servers and assisting Network Team to configure them.

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  Best Technology Services

  May 2023 - Sept 2023

  Casual Hardware Technician(Networking)

  I started here as casual and assisted Darwin based company where my responsibilities include:• Upgrading and deployment of Desktops, Printers, Routers, Switches and all related hardware.• Troubleshooting, back-up and restore on both hardware and network issues. • Server builds and Network Patching.• Construction and deconstruction on Network/Server racks.

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  Peregrine Corporation

  Sept 2023 - Oct 2024

  Information Technology Field Technician / Asst. Desktop Support

  I started here as a full time permanent role and assisting Northern Territory stores, OTR and SMGB as an IT field Tech. Likewise at AusFuel and DirectHaul as an Asst. Desktop Support, where my responsibilities include:• Successfully provision new sites with OTR & SMGB SOE equipment and services • Build, preload, configure and install site networks, systems and equipment • Maintain and repair site networks, systems and equipment to keep stores running • Deliver services to site in accordance with required service levels • Deliver neat, tidy and well organised installations that are easily definable and accessible • Conduct planned preventative maintenance on site systems to ensure maximum availability • Solve technical problems and identify, analyse and address the root cause • Interact and instruct 3rd party support teams in install and support activities.• Provision access to our networks in accordance with policy • Manage the provisioning of service • Enable applications for users • Maintain and update technical documents • Any other tasks as requested from time to time Show less