Heather Newton

Experience

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  Sun Life Financial

  Jul 2009 - Jan 2010

  Support Assistant

  Tasks / Responsibilities• Press related tasks, distributing press cuttings internally, coordinating press releases, quarterly investment updates • Involved with advertisements and publications internal approval process using Lotus Notes databases. • Worked with their 50 plus plan, responsible for processing and sending out new plan packs and other tasks prelaunch. • Involved with treating customers fairly (TCF) related tasks including adverse feedback, a monthly TFC balance scorecard and meeting with the outsourced call centre. • Other admin tasks within the department as needed, such as booking meetings rooms, greeting visitors, processing invoices.• Worked within different departments as needed, gained insight into other functions within the business such as compliance, risk, archiving customer files.Skills Gained:• Communication skills.• Website software training• TCF knowledge• Attention to detail6 Months Work Placement Show less

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  Claverton Rooms - Bath Hospitality

  Oct 2010 - Dec 2010

  Casual Worker

  • Casual food and drinks support worker – serving food and clearing tables and food counters

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  Zurich Life

  Feb 2011 - Aug 2011

  Marketing Development Assistant

  Tasks / Responsibilities• Worked as marketing development assistant in the digital management team of the propositions department – dealing with both retail and corporate. • Supporting the creation/editing of client and meeting presentations. • Worked with web content management and website analytics.• Supported on both the Retail distribution Review and Corporate Savings Platforms including working with a marketing agency to create client infosites, client presentations and creating a mobile app suitable for the English android and iPhone market. • Supported project involving an asset library and also a workflow planner for the department• Helped create a social media marketing plan that was to be presented to the board of executives by the manager of the digital management team• Supported other projects within the propositions department when necessary• Other admin task within the team and in the department such as scheduling meetings, booking meeting rooms and resources, proofing and editing literature when updates have been done, fact checking literature.Skills Gained:• Content Management training, affiliate marketing• Web Analytics knowledge• Social Media Marketing Knowledge• Time management6 Month Work Placement Show less

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  Design ACB Ltd - Through Merit Recruitment

  Nov 2012 - Dec 2012

  Temporary Administrative Assistant
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  Laleham Healthcare Ltd through Merit Recruitment

  Dec 2012 - Feb 2013

  Temporary Receptionist
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  Procius Limited

  May 2013 - Jun 2013

  Trainee Screening Coordinator
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  Allegis Global Solutions

  Jul 2013 - Apr 2022

  Plan/execute projects within the department to improve efficiency and accuracy. Support and execute on wider business projects that impact the FSG team such as those as a result of legislation or compliance changes. This includes being responsible for all changes impacting AGS contractors as a result of IR35 Reform in both 2020 and 2021. Support on client implementations or transitions that involve AGS' contractor populations. Act as an SME on systems and processes specific to the FSG team Show less Manage team of CSAs responsible for the contactor lifecycle. Organizing workload, acting as a point of escalation for challenging and complex queries, providing feedback and supervising overall day to day activities within the team. Ensuring a high level of compliance through monitoring and auditing of contractor documentation and checks. Driving payroll accuracy through processes and audit. Working with other departments and clients to provide a high level of customer services to both contractor and client. Show less Manage team of CSAs responsible for the contactor lifecycle. Organizing workload, acting as a point of escalation for challenging and complex queries, providing feedback and supervising overall day to day activities within the team. Ensuring a high level of compliance through monitoring and auditing of contractor documentation and checks. Driving payroll accuracy through processes and audit. Working with other departments and clients to provide a high level of customer services to both contractor and client. Show less Manage team of CSAs responsible for the contactor lifecycle. Organizing workload, acting as a point of escalation for challenging and complex queries, providing feedback and supervising overall day to day activities within the team. Ensuring a high level of compliance through monitoring and auditing of contractor documentation and checks. Driving payroll accuracy through processes and audit. Working with other departments and clients to provide a high level of customer services to both contractor and client. Show less Manage team of CSAs responsible for the contactor lifecycle. Organizing workload, acting as a point of escalation for challenging and complex queries, providing feedback and supervising overall day to day activities within the team. Ensuring a high level of compliance through monitoring and auditing of contractor documentation and checks. Driving payroll accuracy through processes and audit. Working with other departments and clients to provide a high level of customer services to both contractor and client. Show less Responsible for monitoring all LBG workers within the program are vetting to the specific client standards. Upwards of 500+ workers going through screening at any one time. Managed and trained a team of QA associates to a high level of accuracy when auditing large amounts of worker checks. Liaised with suppliers to provide feedback and identify vetting issues. Responsible for applying client's tolerances on adverse findings. Working with Client directly on adverse findings outside of client tolerance and/or on specific compliance checks. Quarterly audits of all checks to monitor on going accruacy. Show less Manage team of CSAs responsible for the contactor lifecycle. Organizing workload, acting as a point of escalation for challenging and complex queries, providing feedback and supervising overall day to day activities within the team. Ensuring a high level of compliance through monitoring and auditing of contractor documentation and checks. Driving payroll accuracy through processes and audit. Working with other departments and clients to provide a high level of customer services to both contractor and client. Show less

  • Field Support Project Lead

    Sept 2019 - Apr 2022

  • Customer Support Supervisor - Chubb, Visa QA, FIL, Dell, Visa, Iqvia

    Jun 2019 - Sept 2019

  • Customer Support Supervisor - LBG QA, Visa QA, FIL, Dell, Visa, Iqvia

    Mar 2019 - May 2019

  • Customer Support Supervisor - Lloyds QA, Visa QA, Fidelity, Dell

    Jan 2019 - Mar 2019

  • Customer Support Supervisor - Lloyds QA, Fidelity, Dell

    Apr 2018 - Dec 2018

  • Customer Support Supervisor - Lloyds QA

    Jul 2017 - Apr 2018

  • Customer Support Supervisor - Vodafone & Dell

    Jul 2014 - Jun 2017

  • Customer Support Associate - RBS

    Jul 2013 - Jun 2014
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  Allegis Group

  Apr 2022 - now

  Business Support Manager