Angelica Castillo

Experience

• 

  SUNY Brockport

  Aug 2017 - May 2019

  • Operations Team Member at the Student Union and Activities

    Aug 2017 - May 2019

  • Union Manager at the Student Union and Activities

    Aug 2017 - May 2018
• 

  Target

  Apr 2020 - now

  -Discuss hire needs and interview candidates -Lead the service desk, cashiers and drive up team-Coaching team on protocols and policies-Assisting customers (guest) with any issues.-Troubleshooting registers and calling technicians if needed.-Planning and assisting writing schedules for employees -Learning new processes-Attending weekly meetings with Executive leader to discuss wins and opportunities for department-Responding to guest feedback daily -Help other Departments when needed daily to support store Show less - Upheld and maintained the execution of the Food and Beverage Standards, all Starbucks’ brand standards and food safety standards- Oversaw team of 8 baristas to complete day to day tasks and to reach weekly goals- Attended monthly meetings with district manager- Managed weekly inventory- Trained and developed new team members to adhere to Target and Starbucks Corporation standards- Prepared hot and cold beverages to the highest standard while providing Guests with legendary customer service. Maintained exceptional Guest Satisfaction Survey results Show less

  • Closing Team lead

    Nov 2023 - now

  • Fulfillment Operation Team Lead

    Dec 2022 - Nov 2023

  • Service and Engagement Team Leader

    Jun 2021 - Dec 2022

  • Starbucks Team Lead

    Oct 2020 - May 2021

  • Master Barista

    Apr 2020 - Oct 2020