Steve Thaw

Experience

• 

  Audio Transcription Center

  Nov 2009 - Jul 2015

  Transcriptionist and Copy Editor

  Produced, edited, and delivered transcriptions of highly-sensitive material as defined by customer deadlines.

• 

  Amazon

  Jul 2015 - Jun 2023

  Drove team-wide implementation of MadCap Flare content management system and migration of 200+ SOP documents in 13 language variants.Developed project plan to meet leadership requirements including: - Schedule to ensure completion of content migration and restyling across team of 10 specialists at three global sites - Weekly internal and bi-weekly external reports to stakeholders - Two weekly team working sessions to support knowledge sharing and group problem solvingBalanced priorities and delivered on-time completion of all project goals including:- MadCap Flare software implementation- Content migration from Word to MadCap Flare and centralized cloud drive- Training/onboarding experience for each specialist- Provided technical support in use of MadCap Flare and auxiliary Git version control softwarePartnered with organization Content Manager in launch of Amazon Projects (AP), a new project management tracking software for KMDeveloped and led internal post-launch improvement projects to optimize AP functionality- Decentralized project approval process reduced turnaround time by 50%- Team-specific project approval process reduced erroneous approvals of incomplete project requests by 75%- Project-specific task lists reduced unnecessary manual task marking by 35% and increased relevancy of project reportingDeveloped relationship with high-impact Alexa Information data customer to build and launch a portfolio of 15 data analysis projects which led to elimination of Amazon's quality gap to competitor.Scoped and developed roadmap for 12 new workflow projects from testing through launch- Participated in User Acceptance Testing (UAT) for all launches to improve end user experience (UX)- Authored SOP content in global style based on customer-defined data requirements to produce consistent data labeling across eight worldwide operations sites- Served as cross-functional liaison between engineering, operations, training, and localization teams Show less

  • Program Manager - Amazon Product and Process Design System

    Dec 2021 - Jun 2023

  • Program Manager & Content Strategist - Alexa Data Services Knowledge Management

    Sept 2017 - Dec 2021

  • Lead Data Analyst

    Jul 2015 - Sept 2017
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  Boston University

  Jul 2023 - now

  Project Manager - Development and Alumni Relations