Steve Thaw

Steve Thaw

Transcriptionist and Copy Editor

Followers of Steve Thaw348 followers
location of Steve ThawBrookline, Massachusetts, United States

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  • Timeline

  • About me

    Program Manager

  • Education

    • Boston University

      2004 - 2009
      B.S. Film and Television
    • Boston University

      2004 - 2009
      Bachelor of Science (B.S.) Film and Television - Screenwriting

      Activities and Societies: Student Government, Athletics/Fan Promotions My education in the Department of Film and Television focused on screenwriting and script production. My classes were centered around character development, viewer engagement, plot structure, and creating engaging and captivating dialogue.

  • Experience

    • Audio Transcription Center

      Nov 2009 - Jul 2015
      Transcriptionist and Copy Editor

      Produced, edited, and delivered transcriptions of highly-sensitive material as defined by customer deadlines.

    • Amazon

      Jul 2015 - Jun 2023

      Drove team-wide implementation of MadCap Flare content management system and migration of 200+ SOP documents in 13 language variants.Developed project plan to meet leadership requirements including: - Schedule to ensure completion of content migration and restyling across team of 10 specialists at three global sites - Weekly internal and bi-weekly external reports to stakeholders - Two weekly team working sessions to support knowledge sharing and group problem solvingBalanced priorities and delivered on-time completion of all project goals including:- MadCap Flare software implementation- Content migration from Word to MadCap Flare and centralized cloud drive- Training/onboarding experience for each specialist- Provided technical support in use of MadCap Flare and auxiliary Git version control softwarePartnered with organization Content Manager in launch of Amazon Projects (AP), a new project management tracking software for KMDeveloped and led internal post-launch improvement projects to optimize AP functionality- Decentralized project approval process reduced turnaround time by 50%- Team-specific project approval process reduced erroneous approvals of incomplete project requests by 75%- Project-specific task lists reduced unnecessary manual task marking by 35% and increased relevancy of project reportingDeveloped relationship with high-impact Alexa Information data customer to build and launch a portfolio of 15 data analysis projects which led to elimination of Amazon's quality gap to competitor.Scoped and developed roadmap for 12 new workflow projects from testing through launch- Participated in User Acceptance Testing (UAT) for all launches to improve end user experience (UX)- Authored SOP content in global style based on customer-defined data requirements to produce consistent data labeling across eight worldwide operations sites- Served as cross-functional liaison between engineering, operations, training, and localization teams Show less

      • Program Manager - Amazon Product and Process Design System

        Dec 2021 - Jun 2023
      • Program Manager & Content Strategist - Alexa Data Services Knowledge Management

        Sept 2017 - Dec 2021
      • Lead Data Analyst

        Jul 2015 - Sept 2017
    • Boston University

      Jul 2023 - now
      Project Manager - Development and Alumni Relations
  • Licenses & Certifications

    • PRINCE2® 2017 Foundation & Practitioner

      PeopleCert
      Jun 2021
    • MadCap Flare 12 Essential Training

      Lynda.com
      Aug 2019
      View certificate certificate
    • Certificate of Completion: SQL Fundamentals

      Sololearn
      May 2016
      View certificate certificate
    • Certified ScrumMaster® (CSM®)

      Scrum Alliance
      Mar 2023
      View certificate certificate
    • User Experience (UX) for Non-Designers

      LinkedIn
      May 2021
      View certificate certificate