Experience

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  Pt.gerbang sinergi prima ( vendor pt.icon+)

  Jun 2016 - Jun 2017

  Field support engineer

  My position and position as a Field Engineer working in the Field Team division which has the following functions and responsibilities:- Troubleshooting.Perform repairs on Fiber Optic networks both in the field and in the server room.- Device ConfigurationAssist customers in configuring hardware such as switches.

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  Pt.relindo utama ( mitra kerja pt.telkom akses )

  Jul 2017 - Jul 2018

  Field support engineer

  My position and position as an Indihome Technician has the following functions and responsibilities:- Troubleshooting.Perform repairs on Fiber Optic networks, Telephones and also USeeTV services both in the field and in the customer's home.- Device ConfigurationAssist customers in configuring hardware such as switches, routers or modems in customers' homes.- Communication with customersUnderstand and try to communicate with customers to explain the problems currently experienced by customers. Show less

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  Pt.bintang trans khatulistiwa ( vendor pt.icon+ )

  Aug 2018 - Aug 2019

  Field support engineer

  My position and position as a Field Engineer working in the Field Team division which has the following functions and responsibilities:- Troubleshooting.Perform repairs on Fiber Optic networks both in the field and in the server room.- Device ConfigurationAssist customers in configuring hardware such as switches.

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  Pt. digital satellite indonesia

  Sept 2019 - Apr 2022

  Technical support engineer

  My position and position as a Technical Support working in the Team Support division which has the following functions and responsibilities:- Supporting CustomersProvide technical support to customers using the company's access network services. This can include problem resolution, configuration assistance, and answers to technical questions.- TroubleshootingIdentify, diagnose, and solve technical problems involving the access network, including connection, speed, reliability, or security issues. This can be done via phone, email, or ticketing system.- Network MonitoringMonitoring the health and performance of the network to identify issues or necessary upgrades. This can include monitoring throughput, ping time, and other network utilities such as MRTG and The Dude. Show less

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  Pointstar

  Apr 2022 - now

  Support engineer

  My position and position as a Support Engineer working in the Team Support division which has the following functions and responsibilities:- Troubleshooting.Provide support for customers or internal teams experiencing technical issues related to Google Workspace. This includes diagnosing problems, suggesting solutions, and performing corrective actions.- Consulting and Training.Interact directly with customers or internal teams to provide consultation on optimal use of Google Workspace services and best practices. Also involved in providing training to customers or internal teams on Google Workspace technologies.- Collaboration between teams.Work closely with other technical teams such as Cloud Engineer team and Sales team to ensure quality service delivery and solve problems faced by customers. Show less