Experience

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  Tata consultancy services

  May 2012 - May 2022

  •Taking care of process quality and ensure timely, efficient and mistake-less delivery of client’s reports according to Nielsen Standards and time schedule•Handling all process quality data, manage Integrated quality management system, Monitoring and maintaining the data points related to quality of the team and ensuring the accuracy is maintained as per the SLA’s•Developed strong relationships with managers and staff, creating a cohesive and productive team within a deadline-driven environment.•Provided training and orientation to new staff.•Prepare and submit the reports related to the process to the process owners and interact with a team with the feedback shared by them•Complete production reports communicating team production level to management•Knowledge of Tools: Nielsen Netratings ProductTool,Nielsen Insight Studio Tool, Nielsen Answers Desktop,Nitro, Nagios Monitoring, Nielsen online client login tool, Tools Prod NetRatings,Putty Tool Show less

  • Team Lead

    Sept 2019 - May 2022

  • Senior Business Analyst

    Sept 2015 - Sept 2019

  • Business Analyst

    May 2012 - Sept 2015
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  Nielseniq

  Jun 2022 - now

  Team lead