Experience

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  Multichoice ethiopia

  Jan 2015 - Mar 2015

  Customer care representative

  Managed customer requests within the time frame;Adhered to client SLAs Followed daily work patterns and achieved given targets;Provided inputs into process improvement opportunitiesPrioritized activities and assisted team members in order to meet client deadlines and quality standards;Took part in cross-functional training regularly.Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.Described product highlights and benefits to help guide purchasing decisions.Helped large volume of customers every day with a positive with a focus on customer satisfaction.Addressed customer complaints and mitigated dissatisfaction by employing on-point solutions.Assisted call-in customers with questions and orders.Educated clients on account services and resolve client inquiries regarding statement information and account balances. Show less

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  Rigel networks

  Feb 2015 - Aug 2016

  Business consulting manager

  Planning marketing activities to achieve volume estimations and review effectiveness;Identifying key accounts, understanding their needs and providing tailor-made solution for themMaintaining excellent relations with key clients to generate avenues; establishing a networking base with reliable and cost effective channel partners for enhancing market reach and penetration.Exceeded goals through effective task prioritization and.Conducted research, gathered information from multiple sources and presented results.Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.Worked closely with CEO to maintain optimum levels of communication Show less

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  Swiss pack

  Sept 2016 - Jan 2017

  Business development manager

  Expanded cross-functional organizational capacity by collaborating across departments onpriorities, functions and common goalsDevised promotional and advertising plans to enhance product positioning and global brandmarketing developmentInitiated marketing solutions to build database and consumer preference to drive volumesWriting/ translating web content for the website and product descriptions from scratch inAmharic and English Language

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  Flocash ltd

  May 2017 - Sept 2018

  Country manager

  Managed and coordinated a team of 10 in Operations, IT support, Business Development, and Project ManagementDeveloped strategies, manuals and training for both local and international team located all over AfricaDrove the growth of the FloCash's Ethiopia Partner network (banks, mobile operators and other financial institutions)Supporting Central Operations Team in Ireland with local team management queries and recruitment process as requiredOversaw the support of existing clients relationships on regular service reviews and ad hoc queriesOversaw the management of customers and partner requests within the time frameEnsured compliance with all the companies, its partners and customers policiesManaged annual reporting activities with Ethiopia Companies RegisterUnderstood and implemented any legislation changes that impact the company set up and operations regionally Show less

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  Giz ethiopia and djibouti

  Jan 2019 - Dec 2023

  Office manager

  Administrative Responsibilities:Managed the move and renovation of Office and Storage premises in the absence of theproject manager in an exceptionally diligent and independent manner.Oversaw day-to-day office operations such as organising correspondence, managingincoming calls and creating business records.Coordinated three project drivers and their respective assignments.Coordinated travel arrangements, including booking hotel rooms, car rentals and airfareMaintained impeccable office organisation by monitoring and controlling office inventory tosupport performance objectivesAdministered physical and digital filing systems, keeping records well-organised and easilyretrievable for team members as well as internal and external auditors.Procurement Responsibilities:Drew up official contracts documents complying with applicable company and EU regulationsand affording desired protections.Concluded 70 individual procurements with a total worth of €100,000 in just 45 days.Led initiative for new procuring protocol and implementation which facilitated monitoringand improved budget allocation.Conducted market research to determine appropriate pricing and oversaw biddingprocesses.Assembled and prepared new purchase order contract folder with all related documentation.Additional Responsibilities:HR Focal Person: communicated new/updated HR procedures and supported the recruitmentof new staffSecurity Focal Person: communicated and disseminated security-related instructions andacted as contact person for matters regarding safety and security issues Show less

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  Loosid app

  Feb 2023 - now

  Operations manager

  Analyze current processes to identify inefficiencies and areas for improvementDevelop and implement strategies to streamline processes and increase efficiencyMonitor and evaluate the effectiveness of new processes and make adjustments as necessaryDevelop and implement plans to achieve growth targetsMonitor progress toward goals and adjust plans as necessary to ensure successOversee day-to-day operations to ensure they run smoothly and efficientlyManage resources (e.g., personnel) to ensure operations are cost-effective and meet performance targetsRecruit, train, and manage team members to ensure they have the necessary skills and knowledge to perform their jobs effectively Show less