Experience

• 

  California lutheran university

  Jan 2010 - May 2013

  Accessibility resources program test proctor

  -Supervised students while taking exams-Helped students with special needs take exams-Delivered exams to faculty

• 

  Gorilla corporation

  Jun 2013 - Aug 2013

  Intern

  -Worked with Sales Force -Maintained data-Created material for future clients and non-profit sponsors-Data entry for records using Excel

• 

  California lutheran university

  Sept 2013 - May 2014

  Student office assistant

  -Assisted students with questions, making appointments, and scheduling exams-Answered phones, distributed information to students and maintained front desk-Updated and maintained social network platforms-Created flyers and other office materials for workshops and events

• 

  Robert half

  May 2014 - Sept 2014

  Administrative assistant

  - Secretarial duties for different offices weekly-Adapted to continuously differing office environments and responsibilities

• 

  Nordstrom

  May 2014 - Dec 2014

  Seasonal sales associate

  -Customer service driven commission based position-Worked on sale strategies with team

• 

  Discovery life sciences, inc.

  Feb 2015 - Feb 2016

  Administrative assistant

  -Maintained communication among the sales team, clinical affairs and executives -Worked with operations team on tracking current shipments and follow up to ensure proper delivery -Maintained archives of company documents and receipts for incoming shipments -Updated and maintained clientele database and coordinated project meetings for sales and operations

• 

  Aloha laser vision

  Apr 2016 - Sept 2019

  Lead refractive counselor

  -Rebuilt the surgical coordinator role from the ground up to include writing SOPs, training guides and operational flow-Led the growth of the refractive division from 341 total procedures in 2016 to 586 procedures in 2018-Scheduled over 400 patients for refractive procedures which generated $1.6M in revenue in 2 years for the clinic-Trained two other refractive coordinators who scheduled a combined 270 patients for procedures and generated $1.08M in revenue in 1.5 years-Assisted physicians in coordination of patient care, counseling and follow-up by becoming a primary liaison and contact between patients, insurance companies, staff and management/surgeon-Gave pre/post surgery instructions, prescribed medications, met with patients to fill out contracts/consent forms and answer questions about surgery preparation/post operative care-Coordinated patient travel arrangements by contacting insurance companies and providing surgery details to ensure smooth flight schedule between neighbor islands -Obtained prior authorizations from insurance companies/assisted customers with financing plans to cover medically necessary procedures costing $2,000 - $11,000 -Supervised and assigned administrative duties to assistant surgical coordinator-Monitored and received patient satisfaction through in-person consultations, Solutionreach and social media platforms including Facebook, Yelp, Google Reviews and WebMD Show less

• 

  Grubhub

  Oct 2019 - now

  -Manage and oversee the post-sale workflow once the contract is signed-Support over 350 campuses on our platform via Zendesk, Slack, Zoom and on-site visits-Lead Starbucks menu maintenance project working with over 100 locations-Pull data from Salesforce, Redash, Zendesk Explore and set Zendesk automations-Handle internal and external escalations -Design client menus and content for the Grubhub for Campus app-Troubleshoot IP printers and Active Cashiers with IT department-Collaborate with account managers, clients and corporate contacts-Create SOPs to streamline work processes across support & implementation teams-Hardware Configuration & Validations-Part if our Support & Implementation Training Team Show less

  • Implementation Specialist

    Oct 2020 - now

  • Customer Support Associate/Content Associate

    Oct 2019 - Oct 2020