Experience

• 

  Jay vending

  Oct 2009 - Jul 2010

  Vendor

  Processed transactions by calculating purchase totals and collecting payments.Guaranteed customer satisfaction by quickly delivering orders.Distributed food during busy peak periods to drive customer satisfaction.Learned other teammates' work tasks to train as backup.

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  Subway

  Aug 2010 - Jul 2011

  Shift lead

  Evaluated employee skills and knowledge regularly, and trained and mentored individuals with lagging skills.Mentored newly hired employees on operating equipment and safety; developed training manual to use for reference.Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.Trained new employees and delegated daily tasks and responsibilities.Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.Enforced company policies and regulations with employees.Ensured products were produced on time and of good quality. Show less

• 

  Cinemark

  Aug 2011 - Jan 2015

  Assistant manager / tta

  Developed loyal and highly satisfied customer base through proactivemanagement of team customer service strategies.Monitored security and handled incidents calmly.Monitored cash intake and deposit records, increasing accuracy andreducing discrepancies.Mentored sales team by applying effective sales techniques and deliveringtop-notch customer service.Helped with planning schedules and delegating assignments to meetcoverage and service demands.Established and optimized schedules to keep coverage and service in linewith forecasted demands.Generated repeat business through exceptional customer service andresponded to customer concerns with friendly and knowledgeable service.Designated to be a Theater Technical Assistant, ensuring high quality experience. Show less

• 

  Hurst police dept

  Jan 2015 - now

  Supervise a team of 3 Public Service Officer.Supervise a Team of 15 Shool Crossing Gaurds. Schedule management.Assist in coumminity out reach programs.Conduct background investigations for applicants.Proctor test for applicants. Conduct evaluations for employees. Train and mentor employees. Manage team of employees, oversee hiring, training and professionalgrowth of employees.Use critical thinking to break down problems, evaluate solutions and makedecisions.Participate in team-building activities to enhance working relationships.Crossed trained in the following job titles; Crime Scene Officer, LatentFingerprint Examiner, Feild Training Officer, Records Clerk, DetentionOfficer, Accreditation Team Member, and Dispatch. Certified FARO Operator, Child Passenger Seat Technician, and LIDAR. Show less Investigated incidents and crimes by collecting evidence and obtainingwitness statements.Gathered information in criminal investigations by interviewing andobtaining victim and witness statements.Investigated and prepared lengthy reports concerning criminal offensesand policy violation.Organized criminal documents such as logs, records, reports and agendasto streamline processing and improve traceability.Offered friendly and efficient service to all customers, handled challengingsituations with ease.Actively listened to customers, handled concerns quickly and escalatedmajor issues to supervisor.Assisted Officers and Detectives by translating interviews from Spanish toEnglish. Crossed trained in the following job titles; Crime Scene Officer, FeildTraining Officer, Records Clerk, Detention Officer, Accreditation TeamMember, and Child Passenger Seat Technician. Show less Assumed custody of prisoners from arresting officers and then processedthe prisoner into the detention facility.Physically restrained prisoners during prisoner altercations using leverageholds and legal force.Conducted physical searches of prisoners and premises for weapons andcontraband.Made rounds at specified intervals and conducted head counts and rollcalls.Created and maintained arrest files on all inmates processed through thejail.Conducted daily, monthly, and annual inspections on the fire safetyequipment and devices.Ordered weekly food orders for inmates. Field Training Officer. Show less

  • Public Service Officer Supervisor

    Jan 2022 - now

  • Public Service Officer

    Apr 2019 - Jan 2022

  • Jailer

    Sept 2015 - Apr 2019

  • Building Maintenance

    Jan 2015 - Sept 2015