Experience

• 

  Oxfordshire county council

  Jan 1999 - Feb 2021

  Responsible for leading the contract management of externally commissioned services for children and for adults with a learning disability. Management of the Statutory Complaints, Access to Records and Children's Advocacy services.

  • Quality and Contracts Manager

    Oct 2018 - Feb 2021

  • Complaints, Information and Advocacy Manager

    Jan 2012 - Oct 2018

  • Complaints Manager - Adult Social Care

    Jan 2010 - Jan 2012

  • Principal Assistant to the Director for Social & Community Services

    Jan 2006 - Jan 2010

  • Secretary to the Chief Executive

    Jan 1999 - Jan 2006
• 

  Richmond and wandsworth councils

  Feb 2021 - now

  Statutory and corporate complaints manager

  Acting as the strategic lead for Corporate, Adult and Children's Statutory and Ombudsman complaints. Responsible for ensuring that both Councils have effective, efficient and harmonised procedures in place, in line with best practice and statutory requirements. Ensuring learning from complaints feeds directly into service improvement.