Experience

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  Selecthealth

  Jul 2000 - Jan 2005

  Financial analyst ii

  Trizetto Facets Implementation and various accounting/financial reporting responsibilities

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  Intermountain healthcare

  Oct 2005 - Feb 2015

  PeopleSoft Implementation and Project Management- Lead over implementation of Project Costing and Commitment Control applications with additional experience in Purchasing, General Ledger, Expenses, Accounts Payable, Grants and integration with external applications which include Oracle Enterprise Service Operation Architecture (SOA).- Support business operations with continual process improvements, new business requirements analysis, modifications, testing, user training and report development Show less

  • Senior Business Analyst

    Mar 2012 - Feb 2015

  • Senior Accountant - General Ledger Coordinator

    Oct 2005 - Mar 2012
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  Oracle

  Mar 2015 - now

  SaaS Senior Customer Support Manager specializing in Fusion ERP applications specializing in leading teams focused on the success of SaaS ERP Cloud implementations for hundreds of customersAs one of the global leads managing the success of Oracle's SaaS Implementation Support Program, I'm continually evolving this program to ensure customers have support from all aspects of working in the Cloud.- Implementation teams have technical and functional skills to support customers and system implementers in overcoming issues, educating on best practices with support offerings with the intent of a proactive engagement to minimize risk once customer's are live on the Cloud- Coordinate with internal and external teams to meet customer specific project milestones and go-lives and assist with a few business requirements such as Imaging Document Recognition- Analyze trends within the product and remove barriers when necessary to meet project milestones Show less Fusion Finanacials Support Manager specializing in leading teams focused on the success of Fusion Financials implementations for hundreds of customers- Implementation teams have technical and functional skills to support customers and system implementers in overcoming issues and providing best practices- Coordinate with internal and external teams to meet customer specific milestones and go-lives- Analyze trends within the product and remove barriers when necessary to meet project milestones Show less Fusion Financials Implementation Support - Implementation Support Team Lead- Leading a team of engineers that provide functional and technical support for specific customers and consultants implementing Fusion Financials by understanding detailed business requirements when necessary and providing solutions, recommendations and best practices that better fit the customers' need to improve success of using Fusion Financial products- Support multiple customers in resolving issues encountered with the Fusion Financials Applications by researching and developing solutions at a functional and technical level- Provide education and consultation on specific issues and configurations with consultants and end-users- Document issues and training materials for Fusion Financials including specific system errors to configuration and process documents for the benefit of clients, consultants and internal support Show less

  • Senior Manager, Customer Support, Fusion ERP Cloud

    Jul 2021 - now

  • Product Support Manager - Fusion Financials Implementation

    Jun 2018 - Jun 2021

  • Principal Technical Support Engineer

    Mar 2015 - Jun 2018