Experience

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  Computer links

  Mar 2006 - Jul 2007

  Handling outcall for retaining the customers and solve the problems

  • Retaining the customers who had given the request for discontinuation.• Timely reminders to the customers for High Bill and Dues.• Informing the customers for Collection and Zero usage.• Making Welcome calls to the new post-paid customers.• Responsible for bill plan migration outcalls for the Revenue generation.

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  Idea cellular ltd

  Jul 2007 - Jul 2010

  Vas mis & reporting and vendor management

  • GPRS Data Usage & Analysis and promotion for data usage enhancement• Scheduling Segmented campaign for VAS ARPU enhancement• Daily MIS reporting• Preparation of the various types of segmented data for Promotions.• Coordinating and Managing Vendors for various VAS Services related promotions and payout.• Coordinating with Circle team for MIS and providing feedback to Circle as well as to Channel.• Sending bulk messages to the customers for collection to avoid service interruptions. Show less

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  Tata tele business services

  Aug 2010 - May 2012

  Analysis & tracking the vas revenue (gsm, cdma, virgin & 3g)

  • Circle wise Analysis & Data mining of CRBT Users.• Analysis & mapping of CRBT in High ARPU customers to enable segmented promotion• Maintaining accuracy of vendor settlement & reduce variance.• Co-ordination with all the VAS partners for payments and reports.• Mapping of balance with REC base and further mapping against CRBT Churn users for promotions. • Base Mapping for Cross promos for unique CRBT Users.• Maintaining VAS Dashboard for GSM, CDMA & VMI. • Circulate the revenue reports to Corporate VAS Team & All 18th Circles VAS Managers.• Daily preparing the 3G Trackers of all 3G GPRS Recharges & 3G services (Gaming,MobileTV,Videos etc). Show less

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  Hungama

  Jun 2012 - Jan 2018

  Analyzing music platform performance, content infringement & operation

  • Content performance reporting to decide investments on current & future content acquisitions.• Sourcing Competition Information, tracking customer consumption and deriving action plans.• Tracking & Analyzing content consumption & revenue on various platforms.• Timely cross check the content with right holders and infringement claims also.• Monthly process the different types of infringement claims. • Generating Churn report and recommending content or campaign to arrest churn.• Integrating Data sourced from different sources and making them available on a single platform.• Reporting content strength against content consumption which supports business team in planning market strategy.• Preparing P&L statements for each content and music companies to plan new content acquisition.• ADHOC Analysis of all Business Reports & Present to Top Managements.• Making Monthly pay-out reports for music labels.• Reconciling revenue variance with Operator reports.• Supporting with adequate data points for New Products Development.• Configuring, Streamlining and training the business teams on online management information tool. Show less

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  Times network

  Feb 2018 - Dec 2019

  Business analyst|digital adsales operation |content syndication & distribution & metadata management

  Analyzing Business Performance & Supporting in Formulation Business Strategy for Ad Sales & OTT Content Syndication• Analyzing data and generating useful insights for ad sales, revenue enhancement and user engagement.• Preparing Weekly Dashboard for various business teams (Sales/Revenue/Syndication/Programmatic).• Carried out daily campaign tracking through DFP and managed revenue sheets nationally.• Coordinating with Sales Teams for all planned campaigns and subsequent execution.• Evaluating post campaign performance and sharing with clients/agencies.• Sourcing Competition Information and deriving meaningful action plans.• Daily monitoring of business metrics and revenues vis a via KPI’s.• Monitoring Vendor performance and deliverables.• Streamline Metadata process from our content providers and internal stake holders.• Tracking Content Performance.• Monitoring Artist/Labels/Music/ performance and deliverables.• Identifying relevant content for specific the brand(s).• Auditing & modifying content as per editorial guidelines.• Work closely with Rights & Royalties Department to maintain streamlined processes across multiple departments.• Generate monthly reporting to communicate the status of our business, verticals goals/projections, outstanding payments.• Coordination between legal team regarding content agreements and infringement claims. • CMS redesign: taxonomy and metadata recommendations, site maps, content models, workflow.• Ensuring content delivery and billing for global syndication partnerships. Show less

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  Dev it serv

  May 2021 - now

  Business analyst

  ● Analysis & streamline all verticals Business reports.● Daily Tracking revenue dashboards update to management. ● End to End Customer Analytics from Sales to Delivery and After Market Services.● Global Market Analysis.● Supply Chain analytics and cost cum budget optimization.● Logistics: Work from Home, Plant Shift, Customized Forward and Reverse Logistics● Inventory Management Analysis across business and service lines.● Vendor Management: KPI. KRA, QBR, Performance Matrix.● Financials Analysis across Multiple Business Lines of the Group.● Manage day-to-day programmatic operations.● Maintain the Tracker and Costing also timely update the Management.● Vendor Costing analysis.● Manage the COO Calendar to schedule the meetings, appointments.● Work closely with Admin team to arrange the COO Travel plan.● Prepare meeting minutes, follow up on open action items and help to meet the deadlines by streamlining operations and prioritizing tasks. Show less