Thanga Sami Nathan Arunachalam

Experience

• 

  Tata Consultancy Services

  Apr 2006 - Jun 2012

  Team Lead

  • Lead 3 Key Clients of Nielsen from offshore (Unilever, Biersdorf, & Church & Dwight).• Handled a team of 12 associates to monitor Productivity, SLAs & Delivery of Services to the client.• Customer Service Delivery – Work Allocation – Track the work carried out by team in terms of productivity, accuracy, quality of team members on a daily basis.• Customer Service Delivery – Quality Check – Conducted quality check on random samples of work carried out by team members. Prepare Root Cause Analysis for the weekly errors and suggest Short Term Action and Long Term Action.• Identify the gap between Onshore-Offshore and arresting it by conducting Knowledge Transfer sessions.• Operations Review – Prepare Weekly Performance Report to Client and Supervisor.• Share the overall performance of the team to the Manager and Customer Leader through PSR (Project Status Report, Monthly) & PMR (Project Management Review, Quarterly). • Operations Improvement - Involved in a Black Belt Project (14 FTEs), Herculean Project (5.2 FTEs) to improve the Offshore Productivity and thereby reducing the FTE count. Working on Client initiated projects Refresh Consultants, Operation Maturity Model• Audit & Compliance – Update documents on iQMS, process changes as per quality standards. Involved in presenting the ISO/CMMI Audit Documents to the Auditor (Quarterly).• People Management – Mentor team members and conduct one on one sessions, set goals to them, conduct performance appraisal, organize team initiative on a periodic basis, raise early warning indicator to alert superior and HR for possible cases for attrition.• Recruitment – Participate in interviews for recruiting the team members.• Ensure Financial Discipline – Adhere to Bench Staff authorized, focus on effort to billed, utilization of WON• BCP – Executes business continuity plans for the process during the contingent situations. Show less

• 

  BNB infotech

  Jun 2012 - Jul 2014

  Entrepreneurship

  • Achieved $100K revenue as an Entrepreneur for the financial year 2013-14, 2012-13• Developed short-term & long-term plans in coordination with stakeholders to expand business • Drove business growth in terms of value, volume and market share by introducing new ideas & concepts • Assessed the availability and readiness of resources within the organization; identified capability gaps upfront and prioritized investments to close the gaps• Worked with the QC team to design test cases & perform functional testing to ensure that clients receive a high-quality product• Analyzed and converted the business requirement into a detailed Application Requirement Document Show less

• 

  Tata Consultancy Services

  Aug 2014 - now

  • Spearheading end-to-end implementation life cycle management for RPA projects entailing identification, implementation, adoption, realization, solution design, client orals, transition, delivery governance, client management to production support management and reporting• Providing different IT Ops automation implementations, such as AI Ops event management and IT command center operations with large volume events to noise reduction, to increase overall team productivity• Understanding client needs and designing solutions for recognized use cases in collaboration with solution engineers• Assessing the customer landscape and deploying custom adapter for various monitoring tools, ITSM, and email• Performing IT IS Ticketing & Non-Ticketing Data analysis of customer landscape and identify potential heavy hitters for automation• Developing and documenting RPA configuration best practices using standards & principles that are effective, well structured, maintainable and easy to understand• Managing large & complex projects or multiple components of a large project involving more than one company's product • Communicating with internal / external clients to determine specific requirements and expectations; managing client expectations as an indicator of quality Show less • Delivery of projects as per agreed contractual and Service Level Agreements.• Managing risk, governance, quality assurance, and issue management.• Drive Improvements on Productivity and Quality.• Building and maintain customer relationships.• Leading and directing the project teams• Root cause analysis and improvement plan.• Day to day interaction with multiple stakeholders, customer, team and management.• Weekly, Monthly, and Quarterly report to Delivery Head and Stakeholders.• Ensure organization and customer processes standards are followed.• Competency management, performance management, team building staffing and planning. Show less

  • Transformation Program Manager

    Jan 2018 - now

  • Delivery Manager

    Aug 2014 - Dec 2017