Delaney Manning

Experience

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  Hot Dog on a Stick

  Apr 2012 - Apr 2014

  Marketing Coordinator

  🚀 Key Accomplishments:📈 Sales Growth: Consistently delivered impressive sales growth, with a remarkable +10% increase compared to the previous year across all locations. The Carlsbad location, under my strategic guidance, achieved an outstanding +22% improvement year-over-year.🎯 Strategic Marketing: Developed and implemented effective marketing strategies tailored to each location, contributing to heightened brand awareness and increased customer engagement.🤝 Community Engagement: Successfully coordinated and executed local store marketing initiatives, including community events, partnerships, and sponsorships. I forged lasting relationships with over 20 surrounding businesses, enhancing the brand's local presence.🔄 Brand Consistency: Collaborated seamlessly with cross-functional teams to develop cohesive promotional materials, such as print ads, brochures, menus, and signage. Ensured brand consistency across all channels for a unified and impactful brand image.📊 Performance Analysis: Monitored and analyzed marketing campaign performance, tracking key metrics to provide actionable insights and recommendations for continuous improvement. My data-driven approach played a pivotal role in refining marketing strategies.🚀 Event Planning: Assisted in the planning and execution of successful product launches, seasonal promotions, and special events, contributing to enhanced customer experiences and increased sales. Show less

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  Starbucks

  Aug 2013 - Jun 2019

  Supervisor

  🌟 Key Competencies:🤝 Leadership Excellence: Collaborating closely with the Store Manager, I lead shifts with a focus on inspiring and supporting partners. My leadership style involves setting priorities, leveraging tools, and delegating tasks to optimize store profitability and create an outstanding Starbucks Experience.🌐 Operational Expertise: Executing store operations during scheduled shifts is my forte. This includes organizing opening and closing duties, ensuring partners follow operational policies, and consistently delivering quality beverages and food products according to Starbucks standards.🚀 Continuous Improvement: I thrive on challenges and view them as opportunities for continuous improvement. Identifying teachable moments, I share best practices with the team to enhance overall performance and drive operational excellence.🛠️ Team Development: As a leader, I have successfully managed a team of over 20 baristas, fostering a positive and collaborative work environment. I prioritize training and mentoring new partners to ensure they contribute to the team's success.🏆 Achievements:- Led a team of over 20 baristas to consistently achieve the highest levels of customer satisfaction through exceptional service in both cafe and drive-thru locations.- Managed daily operations, including scheduling, inventory control, and quality assurance.- Trained and mentored over 30 new partners across 5 years.- Collaborated with management to optimize store efficiency and achieve sales targets.- Participated (and won) the Barista Championship.- Certified Coffee Master Show less

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  Nekter Juice Bar

  May 2019 - Apr 2020

  General Manager

  📊 Key Competencies:📉 Inventory Management: I have a proven track record as the sole steward of daily, weekly, and monthly inventory processes. My meticulous approach ensures accurate tracking, minimizing discrepancies and optimizing stock levels for operational efficiency.💰 Financial Acumen: In my role, I successfully completed payroll for a sizable team of 22 employees. My ability to review and analyze Profit and Loss statements allows me to make informed decisions, contributing to a positive impact on financial outcomes.📈 Cost Control and Profit Margins: I adeptly maintained food cost and cost of goods, resulting in a commendable increase in profit margins by over 20% compared to the previous year. My strategic initiatives centered around cost control without compromising quality.⚙️ Operational Efficiency: Demonstrating a keen eye for operational optimization, I achieved a notable 3% reduction in labor costs while preserving the customer experience. My commitment to balancing efficiency with service excellence is a hallmark of my managerial approach.🏆 Professional Responsibilities as General Manager:🍏 Food Safety Oversight: My commitment to food safety is unwavering. I consistently inspect and rectify all aspects of food storage, preparation, and servicing practices to align with Nekter standards and local public health service regulations.📊 Profit and Loss Management: Responsible for overseeing the Profit and Loss statements, I diligently work to ensure alignment with company financial targets. My data-driven approach aids in strategic decision-making for sustained financial success.🌐 Community Engagement: I am energized about promoting our healthy lifestyle ethos within the local community through strategic partnerships, promotions, and sampling initiatives. Show less

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  Inside Real Estate

  Mar 2020 - now

  🌐 Key Competencies:🎓 Training Leadership: As a Support Operations Manager, I lead the training initiatives for Support teams, ensuring new hires receive comprehensive onboarding and existing staff stay up-to-date with evolving product features. I craft engaging training materials and conduct both group and individual sessions, driving continuous improvement.🤖 Automation Mastery: I own the support chatbot automation, from creation and testing to continuous improvement. Identifying opportunities for enhanced automation, including new feature launches, is at the core of my responsibilities. My goal is to streamline processes and deliver timely and accurate solutions through automated channels.📝 Effective Communication: I excel in crafting clear and engaging descriptions of new product features, ensuring a consistent and compelling message across all support channels. I collaborate seamlessly with cross-functional teams to gain in-depth knowledge of product updates, align messaging, and effectively communicate changes to our user base.📊 Data-Driven Insights: Analyzing support data is second nature to me. I identify top drivers of ticket volume, proactively driving solutions within the support division and collaborating with other departments to implement company-wide improvements. I thrive on turning data into actionable insights.🌐 Collaborative Leadership: Building productive relationships with Support and other department leaders is integral to my approach. I work collaboratively to gain insights into new or changed product features, ensuring a unified understanding and messaging throughout the organization.🚀 Operational Excellence: I continuously identify and measure areas for operational improvement, aligning with department initiatives. My focus is on enhancing overall support operations to elevate customer satisfaction and drive organizational success. Show less 🔍 Key Competencies:🤝 Collaborative Leadership: I collaborated closely with key stakeholders, including the Chatbot Manager, Training Specialist, Product Marketing Managers, and Support leadership. Together, we addressed gaps in customer-facing and internal help content to ensure a unified and effective support strategy.✍️ Content Enhancement: I take pride in reviewing submissions for content, ensuring impeccable grammar, substance, style, and brand relevance. My role involved not only addressing existing gaps in content but also identifying opportunities for enhancement through video creation, infographic development, and innovative delivery methods.🚀 Content Creation: As a Content Specialist, I played a pivotal role in creating new content based on product updates and launches. I assisted the internal Support Training Specialist by contributing to training content and collaborated across teams to ensure a cohesive and comprehensive knowledge base.📊 Documentation Management: My responsibilities extended to auditing, organizing, and creating new internal Support Confluence documentation as needed. I understand the importance of a well-organized and accessible knowledge repository for efficient operations and support processes.📈 Reporting and Communication: I reported on the status of content inventory to key stakeholders, providing valuable insights into the effectiveness of our content strategy. My communication style is concise, creative, and aimed at fostering engagement. Show less

  • Product Communications Manager

    Oct 2024 - now

  • Operations Manager

    Jan 2023 - now

  • Technical Writer

    Jul 2021 - Nov 2023

  • Marketplace Configuration Specialist

    Mar 2021 - Jul 2021

  • Technical Support Specialist

    Mar 2020 - Mar 2021