Lewil Reynoso

Experience

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  Ward's Cleaning Service

  Apr 2021 - Jul 2023

  Housekeeping Supervisor
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  White Elephant Resorts

  Apr 2021 - Dec 2022

  Housekeeping Supervisor
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  UG2

  Apr 2023 - Jul 2024

  Housekeeping Event Supervisor

  TD Garden event housekeeping supervisor This position is responsible for coordinating & ensuring janitorial response during TD Garden events such as games, concerts and activities. UG2 responsibilities during event include but not limited to trash removal, restroom cleaning & cleanliness, sweeping & mopping of public areas & concourse, and other necessary cleaning tasks. The Supervisor assists in dispatching staff, responding to calls on the radio and supervising overall operation of the housekeeping department in accordance with federal, state and local standards and guidelines while assuring the highest degree of quality guest care is maintained at all times. Other responsibilities include:-Training staff-Manage daily activities of the housekeeping department.-Planning, organizing, and directing team members to ensure the highest degree of client and guest satisfaction.-Supervision of the respective shifts of the housekeeping staff.-Assisting with staffing & work assignments.-Manage, dispatch and close out work orders in 24/7 WO management system.-Conduct pre-event/post-event inspections of event spaces.-Uphold the highest standards of cleanliness, safety, and conduct.-Knowledge of OSHA and safety standards within housekeeping department.-Determine and maintain the department work schedule.-Ensures the proper maintenance of all janitorial equipment. Show less

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  AKA Hotels+Hotel Residences

  Jul 2023 - Jul 2024

  Operations Manager
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  Revere Hotel Boston Common

  Jun 2024 - now

  Assistant Front Office Manager

  In my role as Assistant Front Office Manager, I take the lead in ensuring seamless day-to-day operations. I oversee the front desk and reservations, ensuring that every guest interaction is handled with professionalism and care. My responsibilities include managing check-ins and check-outs, coordinating with housekeeping to ensure room readiness, and handling any guest inquiries or issues promptly. I also play a vital role in staff training and development, ensuring our team is equipped to deliver exceptional service. My goal is to maintain high standards and create memorable guest experiences, ensuring every guest feels welcome and valued from the moment they arrive. Show less