Brittany DeKiere

Brittany DeKiere

Followers of Brittany DeKiere283 followers
location of Brittany DeKiereDetroit Metropolitan Area

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  • Timeline

  • About me

    Relationship Manager Luminare Health

  • Education

    • Western Michigan University

      -
  • Experience

    • CoreSource, A Trustmark Company

      Apr 2017 - now

      Highly motivated and dedicated professional with over ten years of combined experience in customer service, quality control and marketing. Summary of Qualifications•Demonstrates the ability to provide training, support and encouraging team members to achieve objectives of the company•Makes sound decisions; bases decisions on fact rather than emotion; analyzes problems skillfully; uses logic to reach solutions •Serves as a leader to develop innovative improvement recommendations that enhance the customer experienceProfessional Experience•Solid knowledge and understanding of SPD, SBC, HRA, HSA, FSA, ACA, Teladoc, 5500s, Stop-loss, COBRA, ECHO, BA and service agreements, monthly administrative fees, network disruptions, etc.•Asset in client implementations, on-site audits, EDI files, RFP development and internal guidelines; developed internal ID card process to save both the client and company time and funds•Operationally driven; continuously provides recommendations to other department leads; creates a more suitable process with higher quality results•Exceptional support in preparing and scheduling necessary client/broker reports, building parameters and testing web based enrollment tool, self-service and mobile site•Maintains successful relationships with numerous clients, brokers and vendors; consistently recognized for exemplary customer service, timely follow-up and efficiency •Awarded Employee of the Month multiple times for going above and beyond the call of duty on a regular basis•Awarded President Award for Outstanding Leadership; willingness to assist whenever and wherever needed, underscores personal value. •Superior customer experience commitment; quickly builds a professional relationship with prospective clients and retains business •Clearly communicates new products, enhancements and recommendations to clients, brokers and/or vendors. Show less

      • Client Services

        Oct 2007 - now
      • Relationship Manager

        Aug 2023 - Nov 2023
      • Client Manager

        Apr 2017 - Aug 2023
    • Luminare Health

      Nov 2023 - now
      Relationship Manager
  • Licenses & Certifications

    • HIPAA

      Jan 2015
  • Volunteer Experience

    • Event Co-Chair

      Issued by Relay For Life of Greater Heights on Dec 2007
      Relay For Life of Greater HeightsAssociated with Brittany DeKiere