Brittany DeKiere

Experience

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  CoreSource, A Trustmark Company

  Apr 2017 - now

  Highly motivated and dedicated professional with over ten years of combined experience in customer service, quality control and marketing. Summary of Qualifications•Demonstrates the ability to provide training, support and encouraging team members to achieve objectives of the company•Makes sound decisions; bases decisions on fact rather than emotion; analyzes problems skillfully; uses logic to reach solutions •Serves as a leader to develop innovative improvement recommendations that enhance the customer experienceProfessional Experience•Solid knowledge and understanding of SPD, SBC, HRA, HSA, FSA, ACA, Teladoc, 5500s, Stop-loss, COBRA, ECHO, BA and service agreements, monthly administrative fees, network disruptions, etc.•Asset in client implementations, on-site audits, EDI files, RFP development and internal guidelines; developed internal ID card process to save both the client and company time and funds•Operationally driven; continuously provides recommendations to other department leads; creates a more suitable process with higher quality results•Exceptional support in preparing and scheduling necessary client/broker reports, building parameters and testing web based enrollment tool, self-service and mobile site•Maintains successful relationships with numerous clients, brokers and vendors; consistently recognized for exemplary customer service, timely follow-up and efficiency •Awarded Employee of the Month multiple times for going above and beyond the call of duty on a regular basis•Awarded President Award for Outstanding Leadership; willingness to assist whenever and wherever needed, underscores personal value. •Superior customer experience commitment; quickly builds a professional relationship with prospective clients and retains business •Clearly communicates new products, enhancements and recommendations to clients, brokers and/or vendors. Show less

  • Client Services

    Oct 2007 - now

  • Relationship Manager

    Aug 2023 - Nov 2023

  • Client Manager

    Apr 2017 - Aug 2023
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  Luminare Health

  Nov 2023 - now

  Relationship Manager