Lindsay Tega

Experience

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  University of Illinois: Institute for Public & Government Affairs (IGPA), CPSJ

  May 2006 - Jun 2011

  Program/Project Manager, Instructor, National Outreach

  • Successfully developed, executed, delivered and managed state and federally funded programs and projects. Developed strategic plans and training materials to ensure programmatic goals and objectives were accomplished. Contributing writer and manager of a 1.5 million dollar program as well as others.• Development of project plans, power point presentations, online and instructor lead training curriculums, publications, event advertisements, press releases, radio broadcasts, literature reviews, news articles, informational manuals, awareness campaign materials, programmatic reports, etc. for CPSJ activities. Review and editing of all CPSJ publications as well. • Served as an instructor representing CPSJ nationally. Provided instructional presentations and trainings on criminal justice and public safety initiatives to increase CPSJ’s training and outreach capacity. • Managed and coordinated CPSJ’s national and state training and other event activities, products, corresponding staff and budgets. • Handled public relations for CPSJ. Managed and coordinated interactions with press and other media contacts and clients. • Communicated daily with CPSJ director providing project updates, making recommendations and suggesting alternate strategies and solutions to problems. Assisted with the development and execution of agency growth strategies, and long-range planning. Show less

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  AT&T

  Jun 2012 - Jun 2014

  AT&T Global Billing Dispute Manager/Project Manager

  • Management of billing disputes and technology projects for Wholesale and Retail Business Accounts. Management of 25 direct reports. • Serve as delegate for Area Manager when needed for Center of 90+ people. Attendance Manager - interaction with union, FMLA and HR partners.• High profile program, account and customer relationship management. Direct interaction with high profile internal and external clients. • Management of escalated billing disputes to mitigate situations, reduce legal liabilities and ensure that customer satisfaction is maintained.• Development of strategic plans to accomplish organizational and objectives and optimize marketing support specialists productivity and dispute processing. • Development of individualized performance enhancement plans. • Evaluation of productivity for key performance indicators. Provide individualized coaching and development. • Successful development, execution, and delivery of company PR campaigns and other company wide initiatives. • AT&T Internal IT Project Managemento Led Springfield Center cutover project for the implementation of the new Avaya phone system for Springfield Center. o Also managed the implementation of Witness screen tracking software and Total View employee schedule monitoring software. o Coordinated center implementation of the log on restriction software for all center marketing support specialists with Barbra Boykin’s Ops support team. Show less

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  Sikich

  Jul 2014 - Sept 2022

  • Serves as a senior project manager for a variety of solutions and custom development projects. Projects include but are not limited to Salesforce, D365 finance and operations, GP, NAV, SureTax, SL implementations, upgrades and integration projects all service areas and custom development solutions - i.e. website development etc. • Management of billable consultants - quality reviews, performance reviews, scheduling and task management. • Management of high profile client accounts. Client relationship management engagement to restore and maintain client satisfaction. • Responsible for all Sikich NAV/GP/Custom Dev project invoicing and client billing dispute resolution and negotiation. • Understanding of ERP software implementation project life cycles and methodologies (waterfall, Agile, MS Sure Step, etc.). • Strong knowledge and creation of legal agreements and contracts for client project and various billable engagements.• Skilled in the development of project plans to ensure successful implementation and completion of client projects. Managing scope, requirements, monitoring and controlling project budgets. Identifying project risks and working with the team to develop mitigation strategies.• Coordination of projects with multiple vendors to ensure all requirements for implementation are fulfilled.• Involvement in the improvement of the Sikich Project Methodology and other internal processes• Data analysis and report creation to monitor productivity, scheduling, project financials and other process improvement endeavors. • Cross selling of services to create additional revenue opportunities Show less

  • Consulting Director Salesforce Practice at Sikich

    Jul 2020 - Sept 2022

  • Consulting Director Salesforce Practice at Sikich

    Jul 2020 - Sept 2022

  • Senior Consulting Manager

    Jul 2014 - Sept 2022

  • Senior Consulting Manager

    Jul 2014 - Sept 2022
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  Slalom

  Sept 2022 - now

  Director, Salesforce Practice