Damali Wanyetse

Experience

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  FCK & Associates

  Sept 2015 - Jan 2016

  Accounts Assistant

  Preparing monthly management reports.Preparing management letters.Filing monthly VAT and PAYEE returns.Preparing bank reconciliations. Engaging and reconciling debtors.Preparing and entering source documents like vouchers, invoices and receipts into the accounting system.

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  StarTimes Uganda

  May 2016 - Jan 2017

  Customer Service Representative

  Responding promptly to customer enquiries in present or via telephone or letter, email in a professional and efficient manner.Dealing effectively with questions and queries from customers.Handling objectives professionally, taking orders and calculating charges.Review and select standard responses for answer solutions.Providing the company products and services to the customer.Maintaining an up to date with all the company’s products, services and procedures. Show less

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  M-Kopa Solar Uganda

  Jul 2017 - Sept 2019

  Telesales + Upgrades Representative

  Calling qualified customers to sell to them upgrades.Educate current and potential customers with product and service information.Document customer information, queries on Customer Relationship Management (CRM) transactions by completing forms and record logs in line with MKOPA data.Escalate the sales process as per workload.Follow up on prospects who promise to upgrade complete sales.Maintain accurate customer records.Go the “extra mile” to meet sales quota and facilitate future sales. Show less

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  Uganics Repellents

  Jan 2020 - Jan 2021

  Social Media Marketing Executive

  Worked with company photographers to acquire new videos and images from the fieldto post across all the social platforms.Assessed social media performance, ensuring following growth rates of 7% or more eachmonth.Created unifying contents to build brand reputation and clarity. Increasing Facebookconversion rate by 35% with new content strategy.Optimized campaign performance, using social media questionnaires to gauge interestand review on Uganics products

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  Creative Mode

  Oct 2021 - now

  Social Media Manager

  Come up with social media strategies, digital marketing strategies for clients businesses assigned and execute.Develop content types that work and implement them in the content strategies and calendars in the next quarters and days.Manage 7+ client accounts, including bi-weekly posts on multiple social platforms, market research, content creation, community management, copywriting and brand strategy. Manage a team of 3+ marketing team members, providing weekly presentations on market trends. Show less

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  DIAMOND CAKES LTD

  Oct 2021 - Jan 2022

  Social Media Manager + Community Manager

  Increased page engagement reach by 30% resulting in a positive ROI in sales forDiamond cakes by December 2021.Oversaw community engagement through daily posts, engagement with customers andfollowers.Developed a social media request document for photoshoots and other marketinginitiatives.Identified a more accurate target customer base which increased retention by 15%.

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  Moon The Agency

  Feb 2023 - now

  Head of Digital