Talk to sales Try for Free
Lenin Sandino Morgan

Lenin Sandino Morgan

Asesor de tecnología de la información

Followers of Lenin Sandino Morgan675 followers
location of Lenin Sandino MorganManagua, Managua, Nicaragua

Connect with Lenin Sandino Morgan to Send Message

Connect

Connect with Lenin Sandino Morgan to Send Message

Connect

  • Timeline

  • About me

    Technical Lead @ Concentrix | Cloud Email Servers, Security and compliance.

  • Education

    • Universidad Americana (UAM)

      2020 - 2020
      CCNA Telecommunications Management CCNA Módulo II: Routing and Switching Essentials

    • Universidad Americana (UAM)

      2020 - 2020
      CCNA Telecommunications Management CCNA Module III - Scaling Networks

    • Universidad Americana (UAM)

      2020 - 2020
      CCNA - IV Module Connecting networks Telecommunications Management CCNA Connecting Networks

    • Universidad Americana (UAM)

      2020 - 2020
      CCNA Telecommunications Management CCNA Módulo I - Introducción a las redes

    • Universidad Nacional Autónoma de Nicaragua

      2010 - 2015
      Ingeniería Management Information Systems, General

  • Experience

    • Bee Business Suite

      Mar 2015 - Nov 2015
      Asesor de tecnología de la información

      Principal functions: Installation and configuration of ERP systems and other software. Training of personnel for the use of the systems. Gathering of new requirements. Verification of correct functionality in new software versions. Remote and face-to-face application support. Detection of problems at the software or database level. Installation and configuration of SQLSERVER to work on a network. Backup and restore of databases.

    • Ideay Nicaragua

      Mar 2016 - Jul 2017
      Customer Service Executive

      Technical support of corporate and consummer internet services with the following functions: Client network monitoring with the use of Orion Solarwinds and CACTI tools, Remote technical support through telephone calls and remote access programs teamviewer and Anydesk.

    • CASAVISION S, A

      Jul 2017 - Jan 2019
      Information Technology Network Engineer

      - Remote and face-to-face support for corporate services.- Creation of bandwidth policies for corporate clients.- Configuration of CISCO Layer 2 equipment to deliver corporate services.- Construction supervision of fiber links for corporate clients.- Configuration of fortinet equipment for corporate clients.- Configuration of VLANs for access to the core network to provide connection to corporate clients.- Network IP assignment control.- Monitoring of corporate and departmental links with Orion SolarWinds tool.- Creation and analysis of Bandwidth consumption reports with CACTI tool. Show less

    • Claro Nicaragua

      Feb 2019 - Sept 2020
      Network Technician

      - Construction supervision of HFC PI projects.- Adaptations of infrastructure for HFC projects.- Calibration of HFC nodes.- Integration of Cisco equipment.- Preparation of intervention requirements for the Network and Accesses.- Gathering of requirements for HFC projects.- Updating of HFC PI diagrams.

    • Concentrix

      Oct 2020 - now

      • Provide specialized technical support to premier customers who have purchased support contracts in addition to their licenses.• Deliver timely and effective break and fix solutions, advisory services, and root cause analysis for issues related to Exchange Online, Microsoft Defender for Office 365, Azure Active Directory, Microsoft Purview, Outlook, and hybrid environments.• Handle critical situations with a sense of urgency, ensuring minimal downtime and maximum customer satisfaction.• Collaborate closely with cross-functional teams to escalate and resolve complex technical issues, exceeding customer expectations.• Maintain a deep understanding of the latest updates and features in Microsoft technologies to provide up-to-date support to premier customers. Show less

      • Technical Lead

        Apr 2024 - now

      • Technical Support Specialist

        Oct 2021 - Apr 2024

      • Cloud Support Engineer

        Oct 2020 - Oct 2021

  • Licenses & Certifications