Adam Brown

Adam Brown

Customer Service

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location of Adam BrownJersey

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  • Timeline

  • About me

    Highly motivated to deliver projects, programmes, and strategy the right way.

  • Education

    • Wakefield College, Wakefield, West Yorkshire, United Kingdom

      1996 - 1998
      RSA NVQ Use and Support of Business & IT Business & Information Technology Levels II and III
    • Airedale High School, Castleford, West Yorkshire, United Kingdom

      1992 - 1996
  • Experience

    • Wm Morrison Supermarkets Plc

      Sept 1996 - Sept 1998
      Customer Service

      Whilst attending college I worked part time at Morrisons Supermarket. My duties involved merchandising stock, stock control and customer service.

    • Royal Bank of Scotland

      Oct 1999 - Aug 2016

      Employed as part of the project delivery team. Supporting a Project Manager I was responsible for the analytical tasks during the project lifecycle from the feasibility stage through to the development and implementation of change across all RBS International’s jurisdictions and brands. My role covered all areas of business analysis including SOx governance, producing process flows/guides, managing business testing cycles, preparing strategic options papers, undertaking staff training, managing business implementation activities, and preparing and issued communications. Show less Responsible for the sanctioning of personal credit facilities, monitoring and controlling the departments Debt Manager system, overviewing the daily reports of overdrawn accounts ensuring that the appropriate action in line with the Bank’s credit policy was taken, undertaking a review of applications processed by the department to ensure that all criteria has been met and that the relevant conditions of sanction have been adhered to. I was the line manager responsible for members of staff within the department; this included undertaking performance reviews, providing one to one coaching, and disciplinary processes when required. Show less Working on a portfolio of 450+ Business and Commercial clients. I provided the customer with one point of contact for any banking related issues. Through this I gained extensive knowledge of bank processes including personal and non-personal lending, risk control, security, international payments, and mortgages. Through speaking to customers I gained a deep understanding of customer requirements and expectations allowing me to deliver a service-focused approach, which ensured I achieved sales targets, and won business from competitors. Show less

      • Strategic Insight & Executive Office Manager

        Jan 2015 - Aug 2016
      • Project Manager

        Jun 2008 - Jan 2015
      • Business Analyst

        Apr 2006 - May 2008
      • Credit Sanctioner

        Mar 2004 - Apr 2006
      • Assistant Relationship Manager

        Jan 2002 - Feb 2004
      • Customer Service Officer

        Oct 1999 - Dec 2001
    • Jersey Finance

      Aug 2016 - Jul 2021
      Strategic Project Manager (FinTech)

      My role at Jersey Finance is to manage projects and initiatives with a specific focus on development of FinTech as an enabler for change in the finance industry. Current priorities include but are not limited to Cyber Security, Data, Wealth Technology (WealthTech), Regulatory Technology(RegTech), and Blockchain/Distributed Ledger Technology.I have significant knowledge of the technology sector spending six years as an IT project manager gaining full BCS and ISEB accreditation. Past projects include digital/online initiatives, desktop transformation, regulatory and compliance reporting, and payments transformation. Show less

    • Vaiie

      Jul 2021 - Dec 2023
      Programme Manager

      As the Vaiie programme manager, I led the project team to grow and enhance their technologyenabled solutions that met current and future needs of our clients. In a constantly evolvingregulatory landscape I fostered a culture of active collaboration to understand the problems that need to be addressed - and solved them.

    • The Evolution Group Ltd

      Mar 2024 - now
      Managing Director (Jersey)

      Leading The Evolution Group’s expansion into Jersey, my role as Jersey Managing Director is focused on increasing and enhancing the service provided to pan island clients, securing new roles and opportunities for the Jersey team, and contributing to the overall growth strategy of The Evolution Group.

  • Licenses & Certifications

    • Certificate In IS Project Management (Higher)

      BCS (formally ISEB)
      Apr 2012
    • M865 Certificate in Project Management

      Open University
      Oct 2009
    • APM Fellow

      Association for Project Management
      Nov 2021
      View certificate certificate
  • Volunteer Experience

    • Channel Island Branch Committee Member

      Issued by Association for Project Management on Jan 2020
      Association for Project ManagementAssociated with Adam Brown