Matthew Edwards

Experience

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  Country Music Hall Of Fame and Museum

  Apr 2011 - Aug 2013

  Visitor Service Representative

  • Provided customer service to guests visiting from all over the world.• Frequently balanced Visitor Service Representative tasks and responsibilities during normal business hours while also performing same duties for after hours private events. • Gave daily tours of Historic RCA Studio B on Music Row.• Demonstrated excellent communication skills on a daily basis by interacting with guests and colleagues while also interacting with board members, Hall of Fame members, and music industry professionals in a proficient and professional manner. Show less

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  Country Music Hall Of Fame and Museum

  Nov 2013 - May 2014

  Guest Relations Logistics Supervisor

  • Directed organization and served as the Front of House Manager for all concerts/events at the Hall of Fame theaters. Successfully managed 2 separate theater staffs and communicated directly with staffing agencies to hire temporary staff for special events as needed.• Coordinated and processed time cards/payroll and created monthly “special events” reports to effectively track hourly wages. • Communicated and implemented policy and protocol for staff and proactively coached team on attitude and first-class customer service. Show less

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  United Record Pressing, LLC

  May 2014 - Oct 2015

  Production Coordinator

  • Functioned as liaison between clients and production staff to ensure quality, efficiency, and clear communication throughout vinyl manufacturing process.• Spearheaded and initiated sales, processed orders, monitored artwork production, generated invoices, secured payments, and maintained customer data files on Excel spreadsheets. • Acted as product knowledge go-to person, fielding general inquiries regarding the production process while providing cost estimates and lead-time quotes to prospective and current clients.• Played key role in production oversight for 150+ customers; initiated sales, generated invoices, processed payments, and provided updates to clients, plant supervisors, and production staff to ensure high quality and service. Show less

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  Bluegrass Yacht and Country Club

  May 2015 - Jul 2017

  First Assistant Golf Professional

  • Charged with delivering hospitality to members and guests in golf operations, golf shop, and outside services while maintaining high standards to quality and service.• Managed, oversaw, and coordinated the execution of all member and non-member golf tournaments and assisted with the maintenance, display, and purchasing of Golf Shop inventory.• Led the development and implementation of women and junior programs including tournaments, clinics and camps, leagues and other instructional opportunities.• Recognized for sport expertise and was tapped to instruct and coordinate individual golf lessons, clinics, and camps.• Oversaw planning and execution of all Men’s, Women’s and junior golf tournaments, leagues and camps.• Created bi-weekly schedules and an entire handbook of policies, procedures and expectations for staff. Show less

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  Gibson Brands, Inc.

  Jul 2017 - Oct 2018

  Relationship Manager

  • Develop and nurture key accounts, engage with customers to understand their needs and generate referrals for authorized Gibson dealers. Successfully partner with Business Development and Credit departments to ensure dealer needs are fulfilled.• Collaborate with senior managers to develop clear and concise communications with respects to incidents, problems, and change management as needed. • Plan, conduct, and execute yearly order plans, build trusted relationships with staff and leadership team within the organization, and manage and maintain records and accounts. Show less

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  Concentrix

  Oct 2018 - Jul 2022

  • Influence or own customer retention by reinforcing the unique value and benefits of products and services and looking for opportunities to increase sales.• Provide accurate monthly/quarterly customer health risk assessments or sales forecasting.•Collaborate and build relationships with channel partners, field sales representatives, and executives.•Handle high volume calls and emails with quality and care.•Share customer feedback across functions and with the management team to resolve customer challenges. Show less

  • Associate Sales Manager

    Mar 2021 - Jul 2022

  • Vendor Sales Representative

    Oct 2018 - Mar 2021
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  Woolpert

  Jul 2022 - now

  Client Success Manager