Ionut Radu

Experience

• 

  S.C. IQ COMPUTERE SI SERVICII S.R.L.

  Dec 2004 - Jul 2005

  IT Specialist

  Building custom computer configurations based on clients specifications.Offering after-sales support and maintenance for our clients.Attending meetings with potential customers and presenting the best solutions customized for their needs.Offering technical support to our business partners for creating educational software and e-learning applications.

• 

  S.C. PROD FRUITS TRADE S.R.L.

  Jul 2005 - Jun 2006

  IT Specialist

  Help desk support for email and Office applications.Administration of internal computer network.Maintenance and upgrade the security surveillance system.

• 

  PIRAEUS BANK ROMANIA

  Jun 2006 - Oct 2007

  Administrative Officer

  Providing complete information to customers about banking services, transactions and conditions.Liaising with other departments (IT, Sales, Retail Credit Unit).Elaborating reports for top management regarding collection activities and vendors.Generating daily payment notifications and support the Registry Department in the delivery process.Managing database with archived retail loans.Fraud prevention activities.

• 

  COSMOTE

  Oct 2007 - May 2008

  Client Services Analyst

  Analyzing, summarizing and interpreting data obtained via specialized software, regarding: postpaid/prepaid activations, deactivations, base of clients, recharge values, recharge cards, products orders, results, payment plans, mobile telecom equipment, clients traffic, loyalty programs, products/services with added value, promotional offers, sales channels, etc.Relating data mentioned above to obtain databases and reports, for an efficient decisional base of management.Preparing, verifying and sending, with the approval of direct supervisor, periodic and/or on demand reports, with predefined and/or on demand content regarding: postpaid and prepaid activations, deactivations, base of clients, recharge values, recharge cards, products orders, results, payment plans, mobile telecom equipment, clients traffic, loyalty programs, products/services with added value, promotional offers, sales channels, etc.Maintaining permanent contact with Development and Sales Support, IT, Marketing and Communication departments, regarding data needed to be analyzed and interpreted. Show less

• 

  RADCOM S.R.L. (Romania)

  May 2008 - Mar 2010

  Network Administrator

  Installing, configuring and verifying network infrastructure equipment and related applications.Monitoring and maintaining the IT systems and services, in on-call shifts, according to SLAs.Offering troubleshooting support for internal users regarding desktops, laptops and printers.Configuration and administration of specific applications (Office Suite, FTP, e-mail clients).Help desk supporting for internal departments regarding Office Suite applications, backup services and operating systems. Show less

• 

  HERE

  Jan 2010 - Oct 2014

  Geographic Analyst II

  Responsible for High Priority Updates (HPU) project for Romania, offering support for other colleagues in the office.Collecting data in the field, using HERE mapping cars.Creating communities of users, implementing the changes they report directly to us or through Map Creator platform, offering support and supervising the user map changes.Maintaining the map up-to-date for an assigned area by adding new content or changing the existing content when is required, to reflect the changing reality, using the collected data on the field, the aerial imagery and data from our communities.Finding open data sources or create agreements with suppliers who have data that can helpimprove the HERE map. Show less

• 

  S.C. PROD FRUITS TRADE S.R.L.

  Oct 2014 - Jun 2017

  IT Technical Specialist

  Help desk support for existing equipment: laptops, printer, fax machine, tablets and smartphones (Android and iOS).Managing the existing network infrastructure comprised of three buildings: office building, warehouse and auxiliary building.Managing the security systems infrastructure: alarm systems and security cameras.

• 

  Software & Web Design

  Mar 2016 - now

  Freelancer
• 

  Telenav

  Jun 2017 - Dec 2019

  Map Analyst
• 

  Grab

  Jan 2020 - now

  Map Analyst