Ruben Dsilva

Experience

• 

  Prudential UK

  Jul 2009 - Sept 2009

  Customer Service Associate

  Duties & Responsibilities:Handling calls / walk-in and online queries of customers.Providing the customers insurance information.Tracking down daily share market updates.Handling customers payment updates and complaints.

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  BMC International College

  Mar 2011 - Apr 2017

  Centre Manager (Recruitment, admissions & Operation)

  Key Achievements: Top sales manager for the year 2013-2015. Handling and managing the student admissions process, enquiries (walk-in, calls / online), processing Student Pass Applications (International) scheduling, course registrations, exams, etc. Liaising with Universities / Education partners for special projects & course work. Working with external agents and planning marketing initiatives to recruit new students and gain brand awareness within the countries of focus. Maintaining accurate database of student records and documentations. Participating in recruitment and career fairs and education road shows. Assigning monthly KPI’s to team members and monitoring staff performance.  Preparing and planning sales / marketing report. Managing day-to-day center operations. Show less

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  Management Development Institute of Singapore

  May 2017 - Apr 2023

  Key Achievements:Ø Top Student Recruitment Manager for the year 2022 with a total revenue of $4,793,650.00Ø Top Student Recruitment Manager for the year 2021 with a total revenue of $5,001,310.00.Ø Top Student Recruitment Manager for the year 2020 with a total revenue of $3,126,500.00.Ø Appointed as ‘Project Manager’ from Oct to Dec 2019 which made a significant impact in leading the team of consultants towards achieving the departmental targets.Ø Top Student Recruitment Manager for the year 2018 with a total revenue of $1,609,550.00. Developing business plans; covering sales, revenues, expenses, and meeting schools targets. Working with the Head of Schools to plan budgets on a yearly basis. Working with the Marketing team to implement & share ideas on marketing strategies by reaching out to the right audiences. Recruiting undergraduate and postgraduate students including the admissions and enrolment process.  Planning, designing and implementing EDM’s for marketing initiatives to generate pipeline of leads for new student enrollments. Monitoring leads database on CRM to ensure timely follow-up of leads. Mentoring and leading team members/consultants towards achieving recruitment targets. Participating in open house, road shows, career fairs, course previews, etc. Assigning KPI’s to team members and monitoring staff performance.  Ensuring excellent standards of customer care service is met throughout the year. Providing career and education counselling to prospective students (online, telephone, walk-ins) Preparing and planning sales / marketing reports. Communicating new initiatives with internal departments and management to ensure the smooth facilitation of admissions process and student affairs. Liaising with corporate clients to promote collaborations between institutions. Show less  Recruiting undergraduate and postgraduate students including the admissions and enrolment process.  Planning, designing and implementing EDM’s for marketing initiatives to generate pipeline of leads for new student enrollments. Monitoring leads database on CRM to ensure timely follow-up of leads. Mentoring and leading team members/consultants towards achieving recruitment targets. Participating in road shows, career fairs, course previews, etc. Assigning monthly KPI’s to team members and monitoring staff performance.  Ensuring excellent standards of customer care service is met throughout the year. Providing career and education counselling to prospective students (online, telephone, walk-ins) Preparing and planning sales / marketing reports. Communicating new initiatives with internal departments and management to ensure the smooth facilitation of admissions process and student affairs. Liaising with corporate clients to promote collaborations between institutions. Show less

  • Manager

    Feb 2021 - Apr 2023

  • Assistant Manager

    May 2017 - Feb 2021
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  Stamford American International School, Singapore

  May 2023 - Sept 2023

  Admissions & Business Development Manager
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  Singapore Management University

  Oct 2023 - now

  Manager (Admissions & Marketing)