Yuadoo Zumve

Experience

• 

  Federal University,Dutsinma

  Sept 2012 - Mar 2013

  Industrial Trainee (SIwes)

  • Acquired knowledge of industrial processes, safety regulations, and quality control procedures during my time as an Industrial Trainee.• Demonstrated the ability to work in a fast-paced environment with minimal supervision as an Industrial Trainee.• Gained experience in problem solving, troubleshooting, and technical support as an Industrial Trainee.• Installed application software on computers.• performed routine network checks and also helped install routers within the university community.• Offered IT technical support to both staff and students. Show less

• 

  National Institute for cultural Orientation

  Dec 2014 - Oct 2015

  NYSC

  • Maintained files and filing, keeping sensitive information confidential.• Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.• Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.• Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.• Maintained database of client contact information with accuracy and attention to detail.• Typed and distributed meeting notes and routine correspondence. Show less

• 

  Unilever Plc (Dom-Bee KD)

  Jul 2015 - Jul 2017

  Brand Ambassador/Sales Order Representative

  • Provided detailed feedback to management regarding consumer preferences and buying habits.• Developed strong knowledge of product features and benefits to effectively promote sales.• Analyzed customer feedback surveys to identify areas for improvement in terms of product quality or services provided.• Demonstrated excellent customer service skills while educating customers on product offerings.• Increased sales of designated KPI’s by 80% through local and in house campaigns• Implemented innovative strategies for increasing sales volume through targeted campaigns.• Recorded and reported demonstration-related information, such as number of questions asked by audience and number of coupons distributed.• Utilized persuasive communication techniques to close deals quickly and efficiently.• Conducted regular follow ups with customers’ post purchase to ensure satisfaction and gauge loyalty levels Show less

• 

  Charlies Capitol

  Mar 2016 - Jun 2018

  Marketing Specialist/Data Analyst/Nutritionist

  • Developed and executed strategic marketing plans to increase brand awareness and lead generation.• Collaborated with sales team members to develop effective sales collateral materials.• Participated in team-based marketing planning to align strategies and deadlines across various concurrent projects and initiatives.• Developed strong communication skills through working on multiple marketing campaigns.• Participated in brainstorming sessions to generate new ideas for product promotion.• Devised and evaluated methods and procedures for collecting data, such as surveys, opinion polls, and questionnaires, and arranged to obtain existing data. Show less

• 

  Riella Properties

  Jul 2018 - Dec 2018

  Secretary/personal assistant/Digital Marketer

  appointments and managing databases.• Processed incoming mail and distributed it accordingly while also preparing outgoing mail for signature or distribution.• Coordinated communication between the executive office, staff members, clients and vendors to ensure timely completion of projects.• Answered inquiries from customers via email or telephone in a polite manner while resolving issues quickly and accurately.• Prepared agendas and took minutes at board meetings while ensuring that deadlines were met.• Attended meetings to record minutes.• Served as first point of contact for company leaders and clients.• Assisted employers with event planning, organization and setup.• Served as the company’s first contacts to clients. Show less

• 

  Chelnicema Resourceful Resources

  Feb 2020 - Jul 2020

  Public Relations Specialist

  • Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources.• Coordinated training sessions for new employees on relevant topics such as safety protocols or company policies.• Responded to telephone calls and emails from customers or clients to answer questions or resolve problems.• Managed multiple projects simultaneously while meeting tight deadlines.• Provided administrative support in scheduling appointments, organizing documents, and preparing reports.• Used computer software and systems to enter data and review and draft documents.• Interviewed potential candidates and provided• Developed PR strategies and campaigns• Increased great product sales by 70% through effective planning and implementation of radio and social media campaigns Show less

• 

  Federal University Dutsin-Ma

  Nov 2020 - Apr 2022

  Database Administrator

  • Configured user accounts, permissions and security settings for databases.• Designed customized maintenance plans for specific database usage.• Provided technical support for database applications, university portal and systems, including troubleshooting and resolving issues to both senior, junior staff and student on the use of the University community.• Performed regular backups of databases according to established policies and procedures.• Developed stored procedures, triggers, functions and views in SQL Server to facilitate data access requirements.• Deployed software updates, patches and hotfixes on a periodic basis in order to maintain optimal system performance.• Trained users (both staff and student) and answered questions.• Offered successful software application and technical support to the university community• Specified users and user access levels for each segment of database. Show less

• 

  University of Mkar, Mkar

  Nov 2022 - Jul 2023

  System Analyst

  • Reviewed user feedback on software products (The University Portal), identified common issues and designed solutions accordingly.• Developed detailed reports outlining progress on projects as well as recommendations for future improvements. I was able to resolve the issues of school fees payment and student registration.• Troubleshot hardware and software issues, installed updates, maintained databases and ensured system security.• Offered technical support competently to all computer and software users.• Created user manuals, provided training sessions and wrote technical documentation on how the staff and students could successfully use the university portal and successfully organized trainings in this regard.• Provided technical support for end users (staff and students) in a professional manner. Offered a detailed application software technical support to both staff and students over the phone and in-person to resolve issues.• Created user accounts on the university portal with access privileges according to University Policy and software policies.• Supported secure databases with confidential information to prevent privacy breaches.• Provided staff and students with assistance solving computer-related problems, such as malfunctions, and program problems Portal Login details, School fees Payment and course registration, course registration confirmation etc Show less

• 

  Stephen Humba Consultancy

  Feb 2023 - Mar 2023

  Data Analyst/ Technical Support Officer

  • Managed master data, including creation, updates, and deleting and also managed users and user roles and privileges.• Offered technical support to software users.• Developed reports and analysis on data set using analytic skills.• Assessed, tested and implemented new or upgraded software and assisting with strategic decisions on new systems.• Generated reports from single or multiple systems.• Troubleshot and reported database environment and reports.• Trained end-users on new reports and dashboards and on the use of the application software.• Provided technical expertise in data storage structures, data mining, and data cleansing.• Assisted team members with tasks and consistently meet targets.• Stayed collected and calm during difficult situations and interactions.• Dealt professionally with issues and complaints, helping develop and implement successful resolutions.• Developed proficiency in idp.com software and used skills regularly to complete assignments.• Built strong, trusting relationships by reliably handling requests.• Completed regular tasks and temporary assignments as directed. Show less