Cynthia Amadi

Experience

• 

  Heritage Bank Plc

  Jul 2010 - Jun 2015

  Created long and short term plans including set targets for milestones, adhering to deadlines in allocating resources Delegating tasks on the project to employees best position to complete them Identifying and managing potential risks and liabilities of multiple projects Assisting in the definition of project scope and goals Making effective decisions when presented with multiple options for how to progress with the project Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy Communicating with executives or the board to keep the project aligned with their goals Performing quality control on the project throughout development to maintain the standards expectedAdjusting schedules and targets on the project as neededMotivating people involved in the project to complete tasks on time Show less

  • Project Manager

    Jul 2013 - Jun 2015

  • Project Design Coordinator

    Jul 2010 - Jul 2013
• 

  Barclays Investment Bank

  Jan 2015 - Aug 2016

  Scrum Master

  Protect development team from outside distractions, impediments or team conflicts and maintain focus on product backlog Work closely with project owner in managing project backlog and continuous delivery of features Educate and reinforce scrum methodology and agile framework to tram members and stakeholdersDirect and lead development team from project initiation through to delivery of final product Helped team resolved problems rather than provide solutions Assisted with internal and external communication, improved transparency and radiated information Show less

• 

  Carlcom Network LLC

  Oct 2017 - Sept 2019

  Scrum Master

  ● Contributed to a 30% reduction in on-site traffic by coaching teams in releasing a user-friendly app; additionally, played key role in improving team’s velocity by 40%.● Utilized important metrics to drive successful product delivery, as well as engaging in conversations with stakeholders to pinpoint areas of improvement.● Assisted Product Owner in prioritizing backlog; coached Owner on story mapping and vertical slicing.

• 

  Verizon

  Sept 2019 - Nov 2020

  Scrum Master

  ● Recognized as a key Agile evangelist throughout the organization. Assisted stakeholders in understanding the uses and benefits of Agile in removing waste.● Leveraged critical metrics to drive product delivery, including Burn Down, Team Velocity, Cycle Time, and Lead Time. Communicated with stakeholders on areas of improvement.● Identified and assisted in the removal of impediments through team coaching, improved collaboration by leading communities of practice within the organization.● Assisted the team with negotiation and facilitation of the delivery process. Show less

• 

  Express Scripts

  Feb 2021 - Aug 2021

  Scrum Master (Senior Advisor)

  ● Played a key role in achievinga 40% reduction in average handle time per call through initiating and facilitating discussions on strategies for decreasing number of screens per call.● Improved teams’ delivery and achievement of sprint goals. Enabled deeper product understanding among Scrum team members by establishing working sessions to identify incomplete work.● Assisted in tracking downtime of services to aid stakeholders in identifying areas for additional resources and enhancements.● Increased transparency by 100% and assisted the team in inspection/adaptation activities. Show less

• 

  Morgan Stanley

  Aug 2021 - Aug 2023

  Senior Scrum Master

  ●Served as a Senior Scrum Master for a distributed team, coaching and mentoring team members on improving transparency, inspection, and adaptability. Led on-premise and virtual workshops, IBR planning, multi-team sessions, and communities dedicated to Agile adoption. Leveraged quantitative and qualitative insights to drive continuous improvement goals. Facilitated discussions to create a working agreement that aided team collaboration.• Led the team to improve their performance by 60% within 7 months (measured by velocity and software cycle time delivery in every iteration).• Enabled the team to achieve optimal results within the Scrum framework by improving self-organization and collaboration within the team, as well as through ongoing coaching and mentoring.• Provided visibility into the project for senior leadership through weekly status meetings, along with coaching and guiding leaders on Agile methods. Show less

• 

  TD

  Dec 2022 - now

  Serve as a Chief Scrum Master/RTE for a DaaS platform that supports retail bank business. Manage dependencies across 8 Scrum teams. Work with product management, product owners, and stakeholders to prioritize features, as well as with the team to pinpoint issues affecting value delivery. Ensure all releases comply with regulatory and security standards, with a strong focus on customer data privacy. Define and track KPIs and metrics.• Took the initiative to stand up a Kanban team from scratch, along with implementing a Kanban board and instituting training as part of a 7-year project.• Transitioned 20+ cross-functional teams from traditional waterfall to Agile practices. Conducted detailed Agile training sessions to build a culture of continuous improvement and collaboration.• Instituted a streamlined release management process to ensure seamless coordination across multiple teams. Implemented automated testing and continuous integration pipelines.• Facilitated regular Program Increment (PI) planning events, aligning team goals with organizational objectives. Improved transparency and decision-making by introducing a centralized digital dashboard for real-time tracking of project progress, dependencies, and risks.• Reduced project delays by 20% through developing a comprehensive risk management framework, resulting in proactive identification and mitigation of potential issues.• Supported the effort of integrating datalakes to current infrastructure for the purpose of applying AI, as well as supporting a project that utilized AI ML for customer understanding product retention.• Paved the way for a 40% increase in user adoption within 6 months by leading the development and launch of several customer-facing digital products. Additionally, improved customer satisfaction scores by 25%. Show less Supported a network of professionals assigned to multiple Agile teams, providing comprehensive knowledge on leading-edge theories, frameworks, and techniques for the Next Evolution of Work (NEW). Utilized best practices to improve team efficiency, as well as supporting the ongoing development of a positive work environment. Managed work-in-progress limits to ensure proper workload balance and completion of tasks in a predictable manner. Provided thought leadership for effective Agile execution. Coached team members on emerging trends and developments.• Increased project delivery speed by 40% through leading the adoption and optimization of Scrum methodologies across high-impact projects. Conducted advanced Scrum training workshops.• Drove a 30% increase in team productivity and 25% gain in sprint completion rates through enhanced team dynamics and motivation strategies.• Increased stakeholder engagement and satisfaction by 20% through regular facilitation of sprint review meetings, as well as establishing robust communication channels with stakeholders.• Facilitated a 15% reduction in cycle times by utilizing data-driven approaches to identify and resolve bottlenecks in the development process. • Monitored industry trends and competitor activities, providing insights that informed product strategy and positioning• Collaborated with the UX team to design intuitive user interfaces, resulting in 25% increase in user engagement• Spearheaded a 50% decrease in critical defects and a substantial improvement in product quality by enhancing QA processes, instituting a comprehensive risk management framework within Scrum teams.• Recognized for overall efforts: “Cynthia’s exceptional leadership at TD Bank significantly improved the efficiency and effectiveness of project delivery. Her efforts led to enhanced team performance, higher quality products, and increased stakeholder and customer satisfaction.” Show less

  • Chief Scrum Master/ Release Train Egineer

    Jan 2024 - now

  • Sr Scrum Master

    Dec 2022 - Dec 2023