Raman Singh

Experience

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  U.S. Bank

  Oct 2012 - Oct 2018

  Senior Relationship Manager

  ★ Managed four bankers, three tellers, and six sales associates while maintaining audit-readiness, ensuring compliance with all legal and regulatory requirements. Achieved a 100% compliance rating through policies, procedures, and internal controls.★ Captured a 20% increase in individual sales targets in one year. Improved revenue by $1M over a two-year period, and led annual sales to grow from $800,000 to more than $3M.★ Improved the branch from a 6th or 7th place ranking into a Top 3 location.★ Recipient of the Pinnacle Sales Leader Award for two consecutive years.★ Oversaw sales for the branch, coaching and mentoring bankers and tellers in customer service and growth strategies.★ Successfully strengthened customer relationships, secured more loans, and increased net branch revenue by 20% in two years.★ Resolved 80% of identified audit issues in six months and subsequently maintained a 100% compliance rating.★ Launched the New Product Committee, the Customer Service Committee, and the Managers Committee.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT US BANKUS Bank is the parent company of US Bank National Association, and is the fifth largest banking institution in the nation. Show less

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  United Federal Credit Union

  Nov 2018 - now

  Senior Client Manager

  ★ Supervises six direct reports and one indirect report while meeting the needs of high-end customers for credit union products and services. Trains the team on cross-selling strategies that led to a request to cross-train other branches in the district.★ Established a new sales strategy that led to a 25% increase in sales within six months.★ Navigated the branch from $30,000 in annual revenue to more than $5M and over $300M in deposits. Generated over $2M in new revenue from increased account penetration.★ Successfully achieved 30% in YOY annual growth over three years by acquiring over 250 high net-worth clients.★ Secured an average gain of $7.5M in investment assets each quarter by working with Financial Advisors on strategies to promote investment products.★ Resolves 95% of member issues within 24 hours, fostering trust, confidence, and loyalty.★ Introduced an Emerging Leaders program, garnering an increase in district ranking from last-place to within the Top 2.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT UNITED FEDERAL CREDIT UNIONUnited Federal Credit Union has more than 186,000 members and operates 35 branches in six states, with over $3.8B in assets under management. Show less