Victor Rojas

Victor Rojas

End User Support And Help Desk Analyst

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  • Timeline

  • About me

    Servers & Cloud Infrastructure Manager en Prisma Medios de Pago

  • Education

    • Universidad Abierta Interamericana

      2005 - 2010
      Analista En Sistemas
    • Universidad Abierta Interamericana

      2010 - 2019
      Ingeniería en Sistemas Informáticos
  • Experience

    • Juncal

      Dec 2009 - Aug 2013
      End User Support And Help Desk Analyst
    • Visa

      Sept 2013 - Oct 2014
      Server Administrator

      Administrator of more than 400 Windows computers, working on a virtual platform in Hyper-V and VMware.Backup & Restore platform administration (Netbackup)Administration of storage platforms and SAN- Hitachi [MSA1000, AMS500, AMS2300]-EMC [VNX7600, VPLEX]- IBM [V7000 Gen1, V7000 Gen2, Flash System]- FC Brocade Switches

    • Prisma Medios de Pago

      Oct 2014 - now

      Responsible for the entire Private Cloud infrastructure. Focused on the roadmap of building and manage the company's hybrid cloud through Vmware VCF.Managing the entire budget of the Private/Hybrid/Public cloud.Working on improving everything related to the Servers & Storage infrastructure and the service provided through the Enduser area.SKILLSKPI / Project management / Automation / Agile methodologies / Budget management (Opex-Capex) / Employee experience / Team Building / QoS / PCI compliance TEAMThe number of FTEs in my area is more than 45.1 Server & Storage Leader / 1 Enduser LeaderHybrid/Public Cloud SpecialistsVmware AdministratorsWindows/Office365/Linux/Unix AdministratorsStorage/Backup AdministratorsEnd User AdministratorsHelp Desk Analysts Show less Managing the Server & Storage department (1 Leader and a Team of 20 administrators) and the Enduser department (1 Leader and 13 End User Support)Responsibilities and Managed Infrastructure:KPI / Project management / Automation / Agile methodologies / Employee experienceOPEX-CAPEX budget / Purchase requests / PCI complianceServer AdministratorsWindows server / AD / Linux RH, SUSE, CENTOS / Solaris 11 /Azure / AWS / Azure Active Directory / Amazon Web Services / Amazon SES /Amazon Route 53.Administration +2500 Servers.Storage AdministratorsBrocade 6520B Switches with Extended SAN using 2 DWDMVMAX 250F /Unity400 /Unity480 CCTV / Unity350F / Isilon NL40 / Vplex Metro VS6Backup AdministratorsVeritas Netbackup, DataDomain DS9300, ECS EX300VMware administratorsVmware 6.7 (100 nodes) / VRA / NSX / VMWARE on AWSDistributed Switches / Metro Cluster (VMware + EMC, between sites) / Multi Nic vMotion / HA - DRSMessaging AdministratorsMicrosoft Exchange / PostFix / Office 365 / Microsoft TeamsEnduser Responsabilities:Support +1700 notebooks400 desktop PCs50 corporate printersAdministration of meeting rooms and digital billboardsMicrosoft Tools (Intune, Wsus, System Center)PCI ComplianceSecurity Administration Show less Trabajando en el área de servidores y gestión de proyectos, fui responsable de- Servidores- Sistemas operativos (Mas de 1000 servidores Windows y 500 Linux)- Virtualizacion (VMware, Hyper-V, KVM)- Storage- Backup & Restore- Active Directory- Messaging (Exchange & Skype For Business)Era responsable de dar seguimiento a todos los proyectos, y coordinar las reuniones tantas internas como con proveedores. Trabajando en conjunto con el área de soporte para monitorear los incidentes del área. Una de mis principales tareas era la de realizar las solicitudes de compra de la jefatura (Opex/capex) Show less

      • Servers & Cloud Infrastructure Manager

        Apr 2022 - now
      • Servers & Enduser Manager

        Jan 2021 - Mar 2022
      • Servers & Storage Manager

        Sept 2019 - Jan 2021
      • Servers - Project Management

        Oct 2014 - Oct 2019
  • Licenses & Certifications