Shivansh Ritesh Sood

Experience

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  Oberoi Hotels & Resorts

  Aug 2019 - Jun 2022

  -Front Desk Operations: Served as the first point of contact for guests, providing a warm and welcoming reception. Proficiently handled check-ins, check-outs, reservations, and room assignments with meticulous attention to detail.-Guest Relations: Built strong rapport with guests, effectively addressing their inquiries, concerns, and requests to guarantee their utmost satisfaction. Provided personalized assistance and recommendations to enhance their stay.-Concierge Services: Offered extensive knowledge of local attractions, dining options, and transportation services, ensuring guests received accurate and valuable information. Assisted in making reservations and coordinating special arrangements.-Administrative Tasks: Managed guest accounts, including billing, invoicing, and payment processing. Maintained accurate records and performed general administrative duties such as answering phone calls, responding to emails, and handling correspondence.-Conflict Resolution: Resolved guest complaints and issues promptly and professionally, demonstrating strong problem-solving skills and a commitment to delivering exceptional service recovery.-Team Collaboration: Collaborated closely with colleagues from various departments, fostering a cohesive and harmonious work environment. Assisted in training new team members, sharing knowledge, and supporting team goals.Achievements:-Recognized for consistently receiving positive feedback and reviews from guests, reflecting the exceptional level of service provided.-Awarded "Employee of the Month" for consistently exceeding performance targets and demonstrating exceptional customer service skills.-Actively participated in training programs and workshops to enhance professional skills and stay updated with industry trends and standards. Show less -Guest Service: Delivered outstanding service by promptly attending to guests' dining needs and preferences. Provided recommendations on menu items, accommodating special dietary requirements, and ensuring a delightful dining experience.-Menu Planning and Development: Collaborated with the culinary team to create innovative menus that showcased a diverse range of culinary offerings. Ensured menu items were well-balanced, aligned with guest preferences, and met the highest quality standards.-Order Management: Efficiently managed orders, ensuring accuracy and timely delivery of food and beverages. Coordinated with the kitchen and bar staff to ensure smooth operations and minimized guest waiting time.-Inventory Control: Monitored inventory levels, identified ordering needs, and maintained stock levels to avoid shortages or wastage. Conducted regular inventory audits.-Team Coordination: Worked closely with the kitchen, service staff, and management to ensure seamless collaboration and communication. Provided clear instructions, and facilitated a positive work environment.-Quality Assurance: Ensured adherence to health and safety regulations, cleanliness standards, and hygiene practices. Conducted regular inspections to guarantee compliance and maintained high food quality standards.-Guest Feedback and Complaint Resolution: Actively sought guest feedback and addressed any concerns or complaints promptly and professionally. Demonstrated excellent problem-solving skills and provided effective resolutions. Show less

  • Front Office Assistant

    Aug 2019 - Jun 2022

  • Food And Beverage Assistant

    Aug 2019 - Jun 2022
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  Bacardi

  Apr 2024 - Jun 2024

  Management Intern