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Melissa Ward

Melissa Ward

Lead Usher/Box Office

Followers of Melissa Ward49 followers
location of Melissa WardMacomb, Illinois, United States

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  • Timeline

  • About me

    Information Technology Analyst at Premise Health

  • Education

    • Union Grove High School

      2006 - 2010

    • University of West Georgia

      2010 - 2015
      Bachelor of Fine Arts - BFA Printmaking

  • Experience

    • Townsend Center for the Performing Arts

      Dec 2011 - Jul 2015
      Lead Usher/Box Office

      Assisted patrons with ticket matters and seating and met box office sale quotas by selling tickets. Redirected phone calls to the proper department and handled phone sales. Monitored patrons to ensure that safety regulations are maintained.

    • Boxercraft

      Jun 2015 - Aug 2017
      Press Operator

      Maintain and operate a printing press while working closely with a small team to ensure maximum productivity.Inspection of product for quality assurance, boxing, and prepping customer orders for shipping.Maintain and organize production supplies, order inventory in a timely manner, and mix precisePMS ink colors for client orders.

    • Opinicus Soaps

      Apr 2017 - May 2019
      Supervisor/Cashier/Sales Floor Representative

      Supervisor of a small team of sales representatives to maximize sales output and customer satisfaction within the shop. Interact with customers in a friendly manner, conduct product demonstrations, and use knowledge of the product to highlight its quality. Manage a cash register and conduct sales in a timely and pleasant manner.

    • Frontline Managed Services

      Aug 2017 - May 2019
      Technical Support Analyst

    • Arent Fox

      Mar 2018 - May 2019
      Dedicated Technical Support Analyst

      Handle client inquires and resolve the client issues in a timely manner while providing outstanding customer service. Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues. Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).

    • STAND 8 Technology Services

      May 2019 - Oct 2021
      Information Technology Analyst

    • ViacomCBS

      May 2019 - Oct 2020
      Information Technology Analyst

      Manage a solo overnight shift and serve as the initial contact for clients globally. Assist users in a timely and professional manner to resolve any inquiries, technical issues, or answer questions regarding upgrades, installations, and other software/hardware/network issues.Monitor and escalate major incidents to the appropriate team during afterhours in a swift and timely manner.Clearly and thoroughly document requests for assistance in our ticket management system and track incidents through to resolution/escalation. Show less

    • Securitas Security Services USA, Inc.

      Oct 2020 - Oct 2021
      Information Technology Analyst

    • Premise Health

      Nov 2020 - now
      Information Technology Specialist

  • Licenses & Certifications