Jerry Zhang

Experience

• 

  London Drugs

  May 2013 - Oct 2016

  Pharmacy Assistant

  • Managed drug inventory parameters, responsible for receiving and ordering daily drug deliveries, responded to drug shortages, dispensed medications• Assisted pharmacists to fill the correct medications and making compound • Communicated effectively with insurance companies to resolve insurance complications• Recommended and assisted patients in finding Over the Counter products

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  Excellence Academic Consulting

  Sept 2016 - Apr 2019

  Owner

  • Leadership of up to 3 staff members including editors, and customer relation representatives• Conducted advertisement and social media campaigns on targeted platforms and in student associations• Performed regular revenue forecasting and strategic implementation adjustments

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  Safeway

  May 2017 - Apr 2020

  Pharmacy Intern

  • Designed and executed Patient Advocacy Events focusing on disease prevention of general health promotion, including two Blood Pressure and three Diabetes Clinics• Provided exceptional customer service, including additional information and education about medications, travel vaccination consultations, insulin management, and injection services • Led patient care discussions with interdisciplinary medical teams and patients to ensure optimal patient management• Adjudicated and submitted special authorization requests to public and private insurance plans Show less

• 

  Applied Pharmaceutical Innovation

  Apr 2019 - Apr 2020

  Business Officer

  • Facilitated two international phase 1 and 2 Clinical Trial PK/PD analysis working groupsbetween industry KOLs and multinational pharmaceutical industry partners• Project managed two ongoing research initiatives in the University of Alberta with respect tobudgeting, time line, staffing, and performance reporting• Engaged and participated in the process of business plan writing, grant writing and investorpitch deck writing for Pharmaceutical Start-Up Companies

• 

  CareRx Corporation

  Mar 2020 - Sept 2024

  • Digitalized operations and revamped the customer experience with eCommerce and online solutions, directly contributing to a 40% year-over-year growth in gross profit and sales volume• Spearheaded Long Term Care & Retirement Home market research and developed sales strategy, significantly increasing market share in the competitive medical supplies and pharmacy sector• Fostered collaboration across marketing, finance, accounting, and sales departments to exceed quarterly KPIs• Cultivated strategic partnerships with external medical supplies and devices industry leaders, resulting in enhanced service offerings and achieving superior financial results, underscoring a strategic approach to growth and profitability• Exemplified leadership by empowering a team of 5, fostering a culture of excellence, innovation, and collaboration. Through mentorship and strategic SOP creation and execution, enhanced operational efficiencies, elevated service standards, and maximized team engagement and productivity.• Actively engaged in gathering and analyzing customer feedback, leading to iterative product enhancements that significantly improved user satisfaction and loyalty to ensure our offerings remained aligned with market needs and customer expectations Show less • Spearheaded the "Pharmacy At Your Door" virtual pharmacy program, leading the product's lifecycle from conception (business proposal) through strategy development and execution, culminating in the successful launch of an online pharmacy service across three major Western Canadian cities.• Reported to the directly to the COO, orchestrated collaboration across Legal, Finance, HR, Marketing, Operations, and Product Engineering teams to deliver a superior virtual pharmacy experience, enhancing customer satisfaction and engagement. Led the implementation of new systems and processes to ensure smooth delivery of services.• Managed and allocated a multimillion-dollar budget effectively, ensuring optimal use of resources for project milestones and operational excellence.• Forged strategic partnerships with key industry players and healthcare providers, leveraging collaborative efforts to achieve project goals and objectives, further amplifying the reach and impact of our digital pharmacy solutions.• Achieved significant milestones in customer acquisition and financial performance, exceeding set targets through strategic planning and execution in a high-pressure environment. Show less

  • Manager, Revicare by CareRx

    Aug 2022 - Sept 2024

  • Project Lead, Pharmacy At Your Door

    Mar 2020 - Aug 2022
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  SafeTravelsHealth.com

  Oct 2022 - now

  Founder

  The first lead generation platform connecting travelers to Travel Vaccination Clinics via online and brick and mortal Travel Agents.

• 

  University of Alberta

  Jan 2023 - May 2023

  Guest Lecturer

  Pharmacy Business and Marketing- Second Year PharmD Students

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  Loblaw Companies Limited

  Aug 2024 - now

  Pharmacy Manager