Raja Sen

Experience

• 

  Matrix Solutions

  Jan 2007 - May 2008

  Freelance

  Java and Embedded Systems

• 

  Newgen Software

  May 2008 - Jan 2013

  Senior Executive

  • To create account statements for print and mail, net-banking and other modules. We use our output management system.• Acting Team Lead (Support). • Includes design and develops Account holder statements. • Used SQL for applying different business logics and rules.• Synchronization of data for production/UAT/Dev server.• To resolve database issues.• To look after credit card mailer utility.• To support web services, which is responsible for web statement.• To support Net banking notification mail alerts like transaction alerts, login alerts, one time password alerts , etc.• Responsible for black box testing of complete processes, system testing, module testing.• Coordinate with product team and with client.• Deploy patches and hot fixes and to test its response.• Understand change request and to develop and work according.• Solving bugs, Connectivity of database with front end, stored procedures, complex queries of database with different business logics.• Look after different production issues and to manage team and work with them.• For every month my team works 24 hours for few days to provide support of its production run. Show less

• 

  Altisource

  Jan 2013 - Aug 2018

  Assistant Manager

  • Optimization of day to day activities using scripts.• Writing shell scripts for reports.• Writing complex sql queries.• RCA by retrieving data-logs from database and application servers• Providing L2 Application support for mortgage applications to Ocwen users via ITIL framework.• Working on issues related to Web Interface.• Being a part of Business Support Group (BSG) I am involved in supporting Ocwen users with functional and application issues arising during any phase of a mortgage cycle.• Providing on-floor support to Ocwen business users.• Providing Training to business users with their banking applications and functional process.• Working on enhancement/change requests from business. • Working on UAT testing, signoff and production deployments.• Providing support to production deployments and validations during monthly integrated/independent release.• Working on monthly Dashboards for client management.• Conducting weekly meetings with client’s management.• Managing projects and on time delivery.• Brainstorming sessions with BU, this helps to improve the products.• Taking huddle calls, taking stand up calls and status updates.• Team management like leaves, shifts, weekend support, holidays.• Implemented many process like proper handover, many checklists, process to reduce tickets load.• Tracking team performance and boosting them. • Providing monthly REFLECTION to director.• Providing monthly deck to VP.• Tracking post production issues.• Tracking 24x7 Level 2 production support to multi web-based applications and their respective production and contingency servers within pre-defined SLA guidelines.• Working/coordinating with Incident Management. • Supporting production outages by engaging manager-on-Duty and other relevant teams (L3/Dev) to assist in triage efforts and reporting the status updates.• Performing Root Cause Analysis (RCA) of production issues with medium/high impact.• Tracking on-call support during weekends. Show less

• 

  Ocwen Financial Corporation - US

  Sept 2018 - Mar 2019

  Assistant Manager

   Worked on loan origination loan servicing and loan management systems Owner of the applications on production servers  Technical Mentor for team; led optimization of day to day activities using scripts Conducted RCA by retrieving data-logs from database and application servers  Provided L2 Application support for mortgage applications to Ocwen users via ITIL framework Part of Business Support Group (BSG) for supporting Ocwen users with functional and application issues  Provided on-floor support to Ocwen business users Imparted training to business users on banking applications & functional process Drove enhancement/change requests from business Performed UAT testing, signoff and production deployments Supported production deployments and validations during monthly integrated/independent release Developed monthly dashboards for clients; conducted weekly meetings with client’s management & ensured on time delivery Show less

• 

  Aditya Birla Capital

  Apr 2019 - May 2020

  Manager

   Led PAN India L1/L2/L3 support; managed wealth domain and Newgen suite Managed business and technical escalations; steered coordination with various organisations other than vendors like ICRA, NSE, Accord, Valuefy, ICRA Maintained production SLA in collaboration with the vendor support team Steered budgeting, costing and vendor management; drove Incident/Problem management Monitored deployment, post deployment activities, end user communication, enhancement and release management Conducted audits and manage project compliances; conducted status meetings with LOB Head Show less

• 

  Preety Sens Fitness Studio

  May 2020 - May 2021

  Entrepreneurship

  I had worked with my wife on her business and grown it to the best fitness center in the area.

• 

  LTI - Larsen & Toubro Infotech

  May 2021 - Jan 2023

  Senior Specialist ( Senior Manager )

  • Spearheading large, highly complex projects / programs; directing Project Teams and managing project performance• Coordinating between all Subject Matter Experts; ensuring on time delivery for products and documentation• Delivering critical path & managing execution risk; communicating effectively for management of all stakeholders • Developing project plan that includes schedules, milestones, procurement strategy, execution strategy, financial targets, resources, communications and considerations of risks Show less

• 

  Intellect Design Arena Ltd

  Jan 2023 - Apr 2024

  Sr. Technical Project Manager

   Handling complete end to end project management. Handling cost and margin. Handling negotiations. Handling Profit and Loss, PO and Invoices. Handling people management, delivery management, efforts management Handling accruals and present profit and loss to senior management. Handling operational review meetings. Meeting with stakeholders and understanding the requirements. Tracking efforts and delivery Weekly review with CTO