Jaime Ortega

Experience

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  Maxim Integrated

  Jan 2006 - Jan 2008

  UNIX Infrastructure Manager

  Hands on Manager of the UNIX Server team and the Test Floor team reporting to the IT Director. Responsible for identifying, planning and implementing IT solutions for Maxim worldwide. Responsible for IT budget, asset acquisition, software licensing, forecasting, inventory, security. In charge of analyzing project environments (objectives, dependencies, risk factors), and creating and enforcing project deadlines. Responsible for employee performance reviews, goals setup, task assignments, responsibility matrices, etc… Responsible for hiring/firing within my group. In charge of the company’s UNIX server environments supporting multiple locations. Show less

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  IBM / Verizon / Terremark

  Jan 2011 - Sept 2019

  Delivery Partner Executive / Strategic Service Delivery Manager

  The Strategic Service Delivery Manager (SDM) is the primary point of contact for clients that are considered strategic by the business; the top-tier client list. The (SDM/DPE) manages the client's full life cycle within the business. We ensure customers are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction. Client satisfaction is built through formulation, development, implementation, and delivery of application, technical, and business solutions responding to client's requirements as specified in the contract or Statement of Work (SOW). Responsibilities:Responsible for account growth, solution delivery, sales engagements, implementation planning and execution, steady state reporting and process improvements, support and business escalations, senior management account reporting, account and service on-boarding/decommissions, contracts/SOW reviews, resource scheduling and deployment, Quarterly Business Reviews (QBR), SLA/SLO processing, invoice approvals, Root Cause Analysis (RCA) Show less

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  Radware

  Sept 2019 - now

  GTM & Strategic Alliances Program Manager

  The GTM/Partner Program Manager's main role is to develop and execute go-to-market (GTM) strategies for Radware's cybersecurity solutions while providing full partner livecycle support and management. GTM RESPONSIBILITIES:* Responsible for developing and implementing GTM strategies that align to overall business objectives.* Lead the planning and execution of Radware product launches through partners - productize the service offering, define the sales motions, coordinate the messaging, develop the collateral, etc...* Track and report on key performance metrics related to GTM initiatives, including pipeline generation, sell-to/sell-through opportunity closing, revenue growth, etc.. * Work closely with the marketing team to develop and execute partner marketing campaigns, digital marketing, webinars, co-sponsored events, partner branded content, partner portal design, etc...* Engage with partner sales teams to develop effective partner sales processes, opportunity registration and tracking, qualification of solutions, sales training courses, curated documentation and collateral, etc...* Collaborate with partner product management, sales, marketing, and other cross-functional teams to define target markets, buyer personas, and competitive positioning.SERVICE MANAGEMENT RESPONSIBILITIES:* Relationship management: Trusted advisor. Main point of contact for partner inquiries and escalations.* Strategic Planning and Risk Management: Development of partnership strategies and roadmaps, aligning them with the organization's business objectives and market drivers.* Collaboration and Enablement: Facilitate, participate and enforce collaboration between internal teams (CSM, Renewals, Legal, Finance, Product, PS) and partners - Incident Response and Escalations - Compliance and Governance - Product Management & QBRs - Project Management* Reporting and Metrics: Establish key performance indicators (KPIs) and metrics to measure partner status. Show less