David Riepsamen

David Riepsamen

Customer Service Representative

Followers of David Riepsamen316 followers
location of David RiepsamenGreater Melbourne Area

Connect with David Riepsamen to Send Message

Connect

Connect with David Riepsamen to Send Message

Connect
  • Timeline

  • About me

    Digital Program Lead | Maribyrnong City Council

  • Education

    • Westbourne Grammar School

      1984 - 1996
      VCE
    • Victoria University

      2000 - 2004
      Bachelor of Business Computer Systems Management
  • Experience

    • Axsiom

      Apr 2005 - Jan 2006
      Customer Service Representative

      Provided technical support and training to clientsProgrammed telephone systemsReceived ‘Young Achiever Award’ May 2005

    • Australasian Telecommunication Consultants

      Jan 2006 - Aug 2006
      Customer Service and Operations Manager

      Managed a team of 3 techniciansProvided technical support for NEC and Panasonic Telephone systems to clientsProgrammed telephone systemsPurchased stock and kept an inventory of stock levelsOrganised work roster for technical staffReceived ‘Overall Company Performance’ award March 2006 for customer service and leadership

    • Melbourne Airport

      Aug 2006 - Sept 2014

      I was the primary Business Analyst for Melbourne Airport’s Maximo system since 2006. My expertise spans business liaison / relationship management, business process & functional support, reporting & system administration on the Maximo platform. I've played a pivotal role in the recent upgrade project at Melbourne Airport where IT Service Management was combined with Enterprise Asset Management as a single converged solution. Additionally, I am a co-leader of the IBM Maximo Airport, Ports & Transportation User Group Show less

      • Engineering Systems Coordinator

        Aug 2012 - Sept 2014
      • Maximo Administrator

        Aug 2006 - Aug 2012
    • Moreland City Council

      Oct 2014 - Sept 2015
      Asset System Administrator

      I was responsible for the day to day supervision of the asset management system and integration with other corporate applications. I ensured the ongoing accuracy and completeness of all asset related data managed in the SAM to support capital works budget programming process and facilitation of Asset Management Strategies and plans.

    • Maribyrnong City Council

      Sept 2015 - now
      • Digital Program Lead

        Apr 2019 - now
      • Business Analyst

        Sept 2015 - Apr 2019
  • Licenses & Certifications

    • Crystal Reports – Fundamentals of Report Design

      DDLS
    • Agile Business Analyst

      DDLS
    • ITIL V3 Certification

      DDLS