Blessing Joy Udah

Experience

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  Muyom Enterprise

  Jun 2012 - May 2013

  Front Desk
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  Propertylink Real Estate Investment Limited

  Nov 2014 - Jul 2015

  Customer Service & Sales Specialist,

  This role is responsible for creating effective sales strategies and maintaining existing customers. The core mandate is to drive customer fulfilment which would translate to repeat business and referrals.Key focus areas:• Ensured clients are well attended to and provided information about services available• Preparing sales analysis, as well as sales reports, sales-order status, sales agreements, in-time proposals and presentations• Provided weekly reports to Supervisors and Clients• Exploring new opportunities and getting new clients• Closed of deals for the company• Setting up of customer documentation, files and database system• Prepared complaint and enquiries report as well as resolution status Show less

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  Locke Homes Limited

  Aug 2016 - Aug 2017

  Senior Marketing Executive

  The role is accountable Business Development drive, Relationship Management and the execution of professional sales pitch and presentations to the highest standard with a high close out rate of above 90%.Key focus areas:• I developed and sustained relationships with potential and existing clients by coordinating meetings, attending promotional events and providing effective administrative support• Actively supported the sales team – Coordinated sales details, pre-sale material and after-sale deliveries• Logging and tracking customer problems, escalating and resolving issues to relevant operational areas • Liaised with customers leading to fruitful positive/profitable discussions• Maintained timely, accurate quotations and various pro-forma invoices to customers, processing inquires through personal visits, email and phone• Actively managed and promote customer experience across the business, raising awareness to all individuals by embedding customer experience in their day to day activities Show less

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  360 Market Solutions

  Nov 2017 - now

  Senior Client Services Manager

  * As a Client Service professional, I work closely with clients as a strategic partner, using a consultative engagement approach to support and provide solutions that drive the achievement of planned experiential marketing and promotional campaigns. I am responsible for managing key accounts of organizations in FMCG, Manufacturing and other industries. I ensured that clients’ briefs are executed in line with the agreed plan, budget and scope * I ensure timely delivery of accurate quotations and various pro-forma invoices to clients, processing inquires through personal visits, email and phone* As a Team Lead, I coordinated activations physically across several locations (Port Harcourt, Abuja, Warri, Ibadan, Osun & Lagos) and handled logistics that resulted in over 40% profit growth for the organisation. I have full administrative and operational management of the human and material resources on campaign mandate. Logging and tracking client problems, escalating and resolving issues to relevant operational areas* I am actively involved in creating business strategy across all the brands portfolio and mandate we have and in growing increased sales for our existing clients* I ensure clients satisfaction through timely and accurate reporting, providing real-time updated data and information about progress of work, milestone achievement and other available feedback and services* Market Research on trends and customers’ preferences, taste and product affinity* In terms of increasing our portfolio, I design proposals, create plans and budget with the execution roadmap. I actively provide support to the sales team by coordinating sales details, pre-sale materials and after-sale deliveries Show less