Fabiola Dominguez

Experience

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  HP

  May 2008 - Dec 2017

  Scope: AMS Order To Cash Process & CapabilitiesSupporting the 3 regions for AMS - North America Direct, North America Indirect and LATAM. Responsible for staffing and hiring a cross-cultural team of 10 Project Managers in 4 different countries. (USA, Canada, Mexico and Brazil) Accountable for results of a major program in terms of cost, direction and people management. Led Titanium Program during FY16 and FY17 being responsible of +1.4M of Cost Savings and +140 FTE efficiencies through Robotics, Lean Management Systems, Order Status and deployment of Microsoft Dynamics. Managed a team of exempt individual contributors leading +15 Projects across AMS. Led WW Scorecard Alignment for AMS establishing Order Management metrics across the 3 regions APJ, EMEA and AMS. Responsible for hiring, setting and monitoring of annual performance plans, coaching, and career development; ensured that the proper tools are in place to support the team and the processes. Planned, directed and monitored operational/tactical activities of staff. Results included reduce aging of returns from 25 days to 6 days, decrease registration failure rate for Carepacks from 85% to 3%, reduced the TAT for dropping orders into the factory from 18 days to 4 days. Deployed Business Intelligence and Data Management for deploying new capabilities into the Customer Ops teams. Responsible of making sure SOX Compliance and internal audits were successfully completed. Show less Scope: USA and Canada Sales operations activities from order placement to delivery of $9B dollars of physical shipments in Printing/Supplies and HP Networking products for Retailers and Distributors on the US. Responsible of staffing and hiring a cross-cultural team of 17 Order Support Representatives. Developed the scope and defined the specific activities for the OSRs back office vs. front office to maximize resources capacity Developed and applied metrics in order to measure, monitor and control the success of the new processes Managed relationship with USA Retail customers as Walmart, Staples, Amazon and USA Channel partners as Tech Data and Synnex. Lead a multi-cultural COE Squad for VOW improvement having impact in 10 different teams and +10 countries across the AMS. Improved an average of 7% on 8 specific questions previously targeted. Decreased End of Life sku management from 39 days to 1 day. Reached an average reduction on line volume of 98% and increased revenue recognition from $2.4K to $443K Partnered with cross-functional areas in order to improve Partner Facing Metrics. Increased PFM from an average of 80% to an average of 90%. Supported on process design and developed business capabilities for Ink subscription a new business model for the US. Helped during the ramp up of the project and supported during the stabilization of the new process. Supported Optimize For Growth program hiring 15 employees on 60 days and developed a training program to support their success on their career. Act as site-manager for US Channel hosting +35 employees. Developed reporting process that saved 1 FTE and improved partner loyalty and satisfaction. Show less Scope: USA Sales operations activities, responsible of staffing and hiring – Managed a team of 18 Individual contributors and 2 team leads who supported +200 Volume Direct Corporate Enterprise accounts processing approximately 7000 orders a month. Optimized resources, performance and workload balance. Coached and mentored staff ensuring all their needs were covered. Accountable for screening, interviewing and hiring new staff as well as facilitate career paths of current staff providing effective and timely feedbacks. In charge of rewarding and recognizing meaningful achievements of employees. Accountable for Customer Service Agreement - Ensure customer service agreement and high customer satisfaction was met for all the accounts. Operational activities – Main escalation point of CSR and team leads. Facilitated transition and new project integration for several accounts. Show less Scope: USA Order to Cash activities, Responsible for providing customer service to several corporate and enterprise customers. Transitioned successfully e-Invoicing from Omaha to Guadalajara (Intel, American Airlines, AT&T and Verizon). Supported the Microsoft invoicing team. Invoiced more than 400 orders for Intel and 1082 invoices for AT&T in a three months frame. Improvement done to AT&T having a new process that reduced the time in a 50% which means 7 hours a week and increased to a 100% the accuracy. Reporting transition and process efficiency with macros - Transitioned over 20 reports from the United States and stabilized the activity. Improved theeffectiveness of the reporting team by doing macros which reduced the time of running those reports in 34 hours a week which means the same work can bedone with one headcount less reducing the cost of the reporting activity in $12,000 USD per year. Transition of the mid market accounts - Fully transitioned and handled 30 mid –market accounts. Some of the accomplishments during this time were a highcustomer satisfaction and great comments from AOMs and sales team. Improved customer relationship with HP, being customer satisfaction the main target. Acted as team lead, built Teamwork and accountability and improved management skills achieving trust and respect from the team. Supported process andprocedures in a daily basis. Drove best practices and process improvements amongst the team. Participated in the take work out meetings which have as main objective to understand the processes and cut out the activities that weren’t necessary. Ordermanagement improvement - Developed a macro for the open order report based on the open management training in order to facilitate order managementprocess, shortening the time on which a report is run and ETAs for orders are searched out. Show less

  • Senior Manager, Americas Order to Cash Processes & Capabilities PMO

    May 2015 - Dec 2017

  • Manager, US Printing and Supplies

    Jun 2011 - Apr 2015

  • Supervisor - Corporate & Enterprise

    Mar 2010 - May 2011

  • AVDO - Customer service Representative

    May 2008 - Feb 2010
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  SolarMarket Paneles solares en Querétaro

  Dec 2017 - Apr 2022

  Sales Director
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  Fusion Growth Partners

  Jun 2022 - Mar 2023

  Operations Manager
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  Credifinancia

  Nov 2024 - now

  Directora Comercial - Financiamientos Pyme y Creditos hipotecarios

  Directora de una empresa líder en financiamiento empresarial y créditos hipotecarios, mi misión es brindar soluciones a medida para ayudar a empresas y personas a alcanzar sus objetivos financieros.Nuestros servicios: 🔹 Financiamiento para adquisición de inmuebles comerciales, industriales y residenciales 🔹 Crédito simple y revolvente 🔹 Factoraje para clientes y proveedores 🔹 Arrendamiento de maquinaria y equipo🔹 Leasing de tractocamiones y flotillas de autos 🔹 Cambio de divisas (USD, MXN, EUR y otros)🔹 Créditos hipotecarios y mejora de hipoteca 🔹 Créditos para construcción comercial y residencial Show less