Heather Prince

Experience

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  Accel Plastics

  Aug 2007 - Mar 2008

  CNC Machinist

  - Measure dimensions of finished work pieces to ensure conformance to specifications, using precision measuring instruments, templates, and fixtures.- Mount, install, align, and secure tools, attachments, fixtures, and work pieces on machines, using hand tools and precision measuring instruments.- Stop machines to remove finished work pieces or to change tooling, setup, or work piece placement, according to required machining sequences.- Transfer commands from servers to computer numerical control (CNC) modules, using computer network links.- Check to ensure that work pieces are properly lubricated and cooled during machine operation. Show less

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  UPS Supply Chain Solutions

  Feb 2011 - Nov 2011

  Warehouse Associate

  - Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy.- Examine and inspect stock items for wear or defects, reporting any damage to supervisors.- Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes.- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.- Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postagemeter. Show less

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  ACS

  Apr 2012 - Sept 2013

  Customer Service Representative

  - Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.- Check to ensure that appropriate changes were made to resolve customers' problems.- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.- Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.- Troubleshoot data networking, messaging, inbound/outbound calls for customers devices and attempt to assistcustomer with first level technical support- Utilize 8+ systems daily based on customer or internal needs- Complete contract forms, prepare change of address records, or issue service discontinuance orders, usingcomputers. Show less

• 

  Tommy Bahama

  Sept 2013 - now

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.• Train users in the proper use of hardware or software. • Collaborate with others to resolve information technology issues.• Provide technical support for software maintenance or use.• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.• Using computers and computer systems (including hardware and software) to program, set up functions, enter data, or process information.• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.• Troubleshoot program and system malfunctions to restore normal functioning.• Expand or modify system to serve new purposes or improve work flow.• Use the computer in the analysis and solution of business problems, such as development of integrated production and inventory control and cost analysis systems.• Review project plans to plan and coordinate project activity.• Assist or update project plans for projects including information such as project objectives, technologies, systems, information specifications.• Ship/receive packages delivered from vendors, employees or other departments and update systems with detailed information Show less - Communicate with Guests via email and phone to provide information about products or services, take or process orders, cancel orders, and obtain details of Guest concerns/complaints.- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.- Ensure all information inputted for a Guest order is correct before completing the order- Assist Guests with making changes to orders when requested- Utilize 10+ systems daily- Resolve billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting orders.- Utilize systems to update Guest contact information or locate transactions- Communicate with several departments for resolution to Guest concerns or internal issues- Knowledge of principles and processes for providing Guest and personal services. Show less - Communicate with Guests via email and phone to provide information about products or services, take or process orders, cancel orders, and obtain details of Guest concerns/complaints.- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.- Ensure all information inputted for a Guest order is correct before completing the order- Assist Guests with making changes to orders when requested- Utilize 10+ systems daily- Resolve billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting orders.- Utilize systems to update Guest contact information or locate transactions- Communicate with several departments for resolution to Guest concerns or internal issues- Knowledge of principles and processes for providing Guest and personal services. Show less

  • Lead Technical Support Analyst

    Dec 2021 - now

  • Senior Technical Support Analyst

    Jan 2019 - now

  • Technical Support Analyst

    Feb 2017 - Jan 2019

  • Guest Services Tier 2 Representative

    Jul 2014 - Feb 2017

  • Guest Services Tier 1 Representative

    Sept 2013 - Jul 2014