
SMS Mohamed Ismail
CUSTOMER RELATIONSHIP OFFICER

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About me
Sales Manager | Swiggy Ltd | Ex - IndiaMART InterMESH Ltd, Supr Daily (Swiggy), Bandhan Bank
Education

INDUS BUSINESS ACADEMY - IBA, BANGALORE
2017 - 2019PGDM Marketing/International Business
Nalanda Degree College
2014 - 2017Bachelor of Commerce - BCom General
Experience

Bandhan Bank
May 2019 - Oct 2019CUSTOMER RELATIONSHIP OFFICER Generating leads and convert them into valuable customers. Identify customer needs and recommend solutions that fit customer requirements the best. Achieve monthly targets and prepare reports. Help in completing the procedure necessary for processing the purchase of the banking products. Generated over 100+ leads and supported my branch achieve the desire target as a fresher. Helped my Branch to acquire over 6 premium accounts in just 2 months.

Supr Daily
Nov 2019 - Dec 2020Sales Officer Generate Leads, promote and drive sales by conducting marketing activities. Planning and delivering of inputs on monthly basis and evaluating the impact of the same. Actively monitored key performance metrics of sales team, identified challenges, and created new solutions applying proven problem-solving techniques. To train and manage a team of promoters to attain the sales target. Highest target achiever and best performer in JFM 2020, and recognized as a Top performer for 3 months consecutively. Implemented a Future proof selling model and increased the retention rate among the newly on-boarded customers. Show less

IndiaMART InterMESH Limited
Dec 2020 - Apr 2024*SaaS product Selling - Servicing and an achievement driven professional offering rich and extensive experience in SaaS Sales & Marketing, Business Development, Revenue Maximization, New Client Acquisition and Relationship Management.*Maintain and upkeep all Sales database, Sales kits, inventory all filling system which includes vital information of companies, Customer Contact, Profiles in a CRM Software (LMS)*Building & Cultivating prospect relationship by initiating Communication, establishing rapports to move opportunities through the sales funnel.*Training New Joinee folks at DSR on effective prospecting, Scoring quality appointments and setting up the right for the product demo.*Successfully developing strong working relationships with MSME, SME & limited Companies (Manufacture / Wholesaler / Dealers / Distribution / Traders / Suppliers & importer-exporters)*Managing a portfolio of 120 accounts, which generated 70lakhs revenue in 2022 JFM Show less Relationship Development: Servicing key clients across various industries as part of the existing client servicing. Retention & Revenue: Generating new leads, ensuring ROI on existing key clients. Maximizing sales revenue by upselling and cross-selling the existing clients. Key Accounts: Ensuring client satisfaction at all levels and providing inputs that will help enhance return on investment for our new found clients. To ensure that all payments are collected as per the company's payment terms. Achieved a deal value of 20 Lakh in the crucial final quarter of the financial year. Recognized for achieving 12 up-sell in a drive Stood Accountable for taking the ownership of handling 150 clients which marked as the highest ever client managed across the region. Show less
Key Account Manager
Dec 2020 - Apr 2024Assistant Manager- CSD
Dec 2020 - Sept 2021

Swiggy
May 2024 - nowSales Manager- Developing account strategies to maximize clients business.- Conduct regular business review meetings with clients, discussing performance, understanding area of improvement and presenting new opportunities. - Track and analyze account performance, sales data, account funnel and Market trend to identify challeges and opportunities. - Drive incremental revenue from the assigned clients through monetization and commercial improvements. - Maintaining strong relationship with the restaurant owner. - Collaborating with the internal teams to deliver exceptional service to clients, addressing any issues or concerns promptly. Show less
Licenses & Certifications

Social Media Marketing
EMarketing InstituteDec 2017
Online Marketing Fundamentals
EMarketing InstituteFeb 2019
Languages
- taTamil
- teTelugu
- enEnglish
- hiHindi
- urUrdu
- arArabic
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