Medeya N Dim Bisse

Experience

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  Happy Hollow Country Club

  Apr 2012 - Apr 2016

  Customer Service
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  First Data Corporation

  Nov 2013 - Aug 2020

  Identifying research, analyzing and writing business requirements specific to Back Office Loans processes to insure client and market needs are met. This includes working closely with clients and internal departments to clearly understand and address business problems and issues.Providing clients with innovative recommendations to increase productivity and reduce liability through efficient utilization of established processes.Deliver projects to the clients and internal organizations. This encompasses the completion and approval of testing, user documentation, and blended learning plans.Insuring clients and other departments actively participate in appropriate phases of the process including requirements definition, project testing and implementation.Utilizing system and business process knowledge to interface with IT to drive development of new tools and enhancements to both clients and the Back Office Loans internal team.Supporting implementations by participating in all project calls, understanding impact of projects, writing project requirements, updating or defining Loans Back Office Methods and Procedures, providing verification of test results and production implementation, and participating in follow-up meetings. Show less

  • Business Analyst

    Jul 2018 - Aug 2020

  • Quality Assurance Analyst

    Apr 2017 - Jul 2018

  • Customer Service Representative/ UK Authorization and Bank Services

    Nov 2013 - Apr 2017
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  LevelUP Practice Solutions, LLC.

  Aug 2020 - now

  Certified Medical Revenue Manager, CMRM

  We help Physicians getting paid instead of getting penalized!!