Greg Boyd

Experience

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  Source For Sports

  Sept 2001 - Dec 2006

  Sales Representative

  Worked on the sales floor, providing quality service and detailed information to customers, leading to management of the "pro shop" facility for the 2004-2005 hockey season

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  IBM Canada Ltd.

  May 2007 - Aug 2007

  Business Analyst

  Led an investigation into IBM's focus industries to determine industry leaders according to defined criteria, providing a key strategic resource for the team, uncovering industry trends towards the adoption of data capture technology

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  BlackBerry

  Jan 2008 - May 2008

  Associate Product Manager

  Led initiative to build and manage CRM Domino database to capture, store, and communicate customer information to internal users gaining exposure to clients and insight into technical business systems

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  Wilfrid Laurier University

  Aug 2008 - Nov 2008

  Recruitment Officer

  Presented to over 3000 students, teachers, and parents at High Schools around Ontario gaining proficiency in professional public speaking, and experience with independent work and travel

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  IBM

  Feb 2010 - Oct 2011

  Business Transformation Consultant - Global Business Services

  One of 5 Canadians hired of over 700 applicants into inaugural class of ‘Consulting by Degrees (CBD)’ program. This rotational program is aimed at fast-tracking ‘CBD’ members into consulting career by offering enablement and experience in different solution and industry segments over 2-year period.- Executed the implementation of transformational business strategies and technologies for clients, and lead Proposal teams to respond to client RFPs, RFQs, and RFIs- Led Customer Business Process and Requirements Workshops for Process development, Mobile Technology, Business Strategy, and SAP Blueprinting and Implementation- Developed Workshop, collaboration, and facilitation skills and experienceExperience through the program included:- ERP Implementation (Extended Warehouse Management) - Top Canadian CPG- Smartphone “Accessibility” Application Design – Major North American City- Mobile Strategy Development – Leading Canadian Airline- Retail Credit Business Transformation (SAP Blueprinting) – Leading Canadian Bank Show less

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  Desire2Learn

  Nov 2011 - Aug 2014

  Pioneered the development of D2L's Enterprise business segment. On the Strategic Accounts team, drove client acquisition and expansion strategy with strategic accounts, and coach reps on new strategic opportunities in the Enterprise segment.- Drove $2M in new business closed with key accounts, and over $5M in new business pipeline- Execute C-Level engagement to drive executive alignment leading to 60%-200%+ growth in adoption, and steady revenue growth in strategic accounts- Coach Enterprise team on strategic opportunities, and use input from strategic accounts to build momentumJoined D2L at <150 team members in 2011. D2L IPO in 2021, raising $150M with Enterprise as a key GTM segment. Show less

  • Enterprise Account Executive, Strategic Accounts

    Feb 2013 - Aug 2014

  • Enterprise Account Manager

    Nov 2011 - Feb 2013
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  Axonify

  Sept 2014 - Oct 2020

  Served as Axonify's founding Customer Success leader, and established the Customer Success function as a core function of the Executive Team. Customer Success at Axonify is accountable all Customer revenue management (Gross/Net Retention and Expansion Revenue).Successfully led customer-facing teams through pandemic shut-down, achieving 95% gross retention in 2020 with a largely Retail customer-base.Grew Gross Retention from 72% in 2015 to 95% in 2020, and delivered 110+% Net Retention results annually in collaboration with Client Sales function.Led cross-functional GTM Strategy development for the Retail market segment, leading to critical strategic growth.Joined in 2014 at 15 people, and grew through to Axonify's acquisition by Luminate Capital Partners in 2020 for over $300M. Show less Axonify is the first organization to take the concept of spaced repetition and apply it effectively in a corporate environment to close the gap between what employees know, and what they need to know. Axonify has the only corporate e-learning solution that drives knowledge retention, engages employees in the learning process, and enables leaders to evaluate business impact from learning that exposes a clear Return on Learning. At Axonify, I led the development of our World-Wide Customer Success program to ensure Axonify has an engaged and successful customer base. Show less

  • Vice President, Customer Success

    Mar 2019 - Oct 2020

  • Director, Customer Success

    Sept 2014 - Feb 2019
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  Uvaro

  Jan 2021 - Jan 2025

  I hold go-to-market (GTM) accountability for business growth (Sales and Marketing) and Value Realization for customers (Customer Success). Uvaro's Revenue team closed over-achieved on new business target AND drove 250% pipeline growth in my first 2 quarters in role.Driving B2Gov't and B2B Marketing, Sales and Customer Success motion with both for-profit and non-profit strategic partners.Raised $12M Series A round to accelerate business growth and drive development of new Workforce Development programs.In addition, accountable for team P&L, revenue modelling and forecasting, and full GTM playbook development to scale success. Show less In this role, I led the following efforts to support the growth of the Uvaro community and enterprise:- Built out and scaled GTM strategy for Member acquisition (B2C motion) from 2021-2023- Drove the shift from direct Member acquisition (B2C) to Strategic Partnerships (B2G and B2B) in 2023- Established Customer Success function for Member, Employer, and Strategic Partner retention and growth.- Provide cross functional, operational leadership to the Uvaro team to set direction and establish alignment for key business priorities through a dynamic post-pandemic era. Show less

  • SVP, Revenue

    Sept 2023 - Jan 2025

  • Vice President, Customer Excellence

    Jan 2021 - Sept 2023