Katherine Thayer

Experience

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  LifeTime Resources, Inc.

  Jul 2008 - Jan 2011

  Supervised Customer Service staff and maintained appropriate staffingAssisted with establishing systems to assure quality services, cost effectiveness, customer satisfaction, quality improvement, and achievement of goalsPoint person for software, assured proficiency of all users, completed data collection, reporting and file maintenanceModified the application of the software according to workflow and data capture needs, worked with Deputy Director to create best practicesReviewed and adjusted schedules to assure efficiency, tracked actual hours worked to monitor and control overtimeAssisted with funding applications as well as monitored daily operations, reported areas of concern Show less Kept abreast of Deputy Director's schedule, ensured workflow was maintained, independently provided administrative supportMonitored division operations, including staff adherence to policies and procedures and assured compliance with requirements of regulatory agenciesOnsite lead for software implementation, assisted with staff training and utilization of softwareFunctioned as a liaison between the agency and hospital sub-acute and nursing home staff for Pre-Admission screeningAnalyzed reports, verified accuracy of information, engaged in other projects or activities as required or assigned Show less

  • Customer Service Manager

    Oct 2010 - Jan 2011

  • Office Coordinator, Community Services

    Jan 2009 - Oct 2010

  • Transportation Office Coordinator

    Jul 2008 - Jan 2009
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  Catholic Health Partners

  Feb 2011 - Oct 2011

  Application Coordinator (Project Analyst), Clinical Documentation

  Certified in EpicCare Inpatient Clinical DocumentationServe as back up for Change ControlData Courier trainedConduct regular day-to-day communication with installation team, review the software, analyze business operations, and work with vendor, Subject Matter Experts, and end users to tailor the systemAs needed, perform in-depth analyses of workflows, data collection, report details, and other technicial issues, associated with the use of the software applicationFocus on health information management operations within the healthcare environment Show less

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  The Mount Sinai Hospital

  Oct 2011 - Jul 2017

  Application Analyst

  Certified Yammer Power User (Enterprise Social)Creatively apply technical solutions to difficult workflows with scalability and sustainability in mindServe as point of escalation for complex multiple system issuesPrioritize and delegate tasks to appropriate peopleGuide other staff in analyzing issues and development of potential solutionsDevelop technical workflows in Epic by collecting pertinent workflow information from clients and translating it into dynamic system buildLead for high profile initiatives including the Stop Sepsis Initiative, Meaningful Use Stage II Transitions of Care, environment and data migration strategy for upgrades, and end user response to regulatory requirementsDevelop unified communications and establish system integration and testing standards for environment and data migration strategy for system upgrades Maintain system stability by thoroughly reviewing and testing each new release and communicating changes before end users access the new release Show less

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  NYC Health + Hospitals

  Jul 2017 - now

  • Chief Applications Officer

    Jan 2023 - now

  • Senior Director

    Jun 2019 - now

  • Director

    Jun 2018 - Jun 2019

  • Epic Change and Release Coordinator

    Jul 2017 - Jun 2018