Shashi Kumar

Experience

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  Startek India

  Jun 2005 - Jun 2006

  Team Lead (Back Office Operation)

  AEGIS is a leading global business services provider of customer experience management. We offer a comprehensive suite of solutions that helps your business plan deeper, transparent and better optimized customer connections and experiences- from strategy development through execution. For 30 years, we have been the go-to experience creators for global giants across outsourcing and technology. Present in 44 locations across 9 countries and with over 40,000 employees, we manage almost half a billion customer interactions every year for over 150 clients across diverse sectors. We believe that makes us your ideal transformation partner. Our willingness to invest in forward oriented innovation and embrace a new economic era led to the successful sale of AUI to Teleperformance in the recent past. Established on a note of promise and with the right mind-set, this strategic turn redesigns our ability to tap into a world of new opportunities and results.website: https://www.aegisglobal.com/in/en/about/company-overview Show less

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  Tata Tele Business Services

  Jun 2006 - Jun 2007

  Sr. Auditor (Business Excellence)

  Worked for Tata Teleservices Limited spearheads the Tata Group’s presence in the telecom sector. The Tata Group includes over 100 companies, over 450,000 employees worldwide and more than 3.8 million shareholders.Incorporated in 1996, Tata Teleservices Limited was the pioneer of the CDMA 1x technology platform in India, embarking on a growth path after the acquisition of Hughes Tele.com (India) Ltd [renamed Tata Teleservices (Maharashtra) Limited] by the Tata Group in 2002. Over the last few years, the company has launched significant services CDMA mobile operations in January 2005 under the brand name Tata Indicom, market-defining wireless mobile broadband services under the brand name Tata Photon in 2008 and 2G GSM services under the brand name Tata DOCOMO in 2009.website: www.tatateleservices.com Show less

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  Mercer India

  Jun 2007 - Nov 2023

  Leading group of managers managing superannuation services including Incidents and Complaints management, Data reporting services for Benefit Administration domain At Mercer we make a difference in the lives of more than 110 million people every day by advancing their health, wealth and careers.Website: www.mercer.co.in

  • Sr Operation Manager - Business Services

    Jun 2020 - Nov 2023

  • Team Manager Operations - IFA (Industry Funds Benefit Administration - Accumulation (DB/DC)

    Sept 2018 - Oct 2020

  • Asst. Manager (HRO - Financial & Benefit Administration - StandAlone and Retail Funds)

    Jul 2016 - Sept 2018

  • Asst. Manager (Industry & Standalone Pension Funds DB/DC)

    Aug 2013 - Jun 2016

  • Process Champion/Team Leader (Investment Research and Wealth Mgt)

    Jun 2007 - Jul 2013
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  Patni Computer Systems Ltd

  Jun 2007 - Aug 2008

  Sr. Analyst - Superannuation (DB/DC & Health and Benefit) for client - MERCER

  Patni Computer Systems Limited was incorporated as Patni Computer Systems Private Limited on February 10, 1978 under the Companies Act, 1956. Patni's integrated network of developed facilities is complemented by onsite, offshore and nearshore capabilities in major international markets. Specialization: - Industry solutions: Insurance, financial services, manufacturing, telecom, ISV, Media & Entertainment, Energy and utilies, Retail, logistics and transportation, - Technology solutions: Enterprise applications, e-business,Product Engineering and embedded and Infrastructure Management Services ; ITES, IT services, Outsourcing Technical help desk, HR administration, benefits administration, and accounting .- Assessed at Level 5 of the Capability Maturity Model Integration (CMMI SE/SW version 1.1) for all its development centers in Mumbai & Navi Mumbai after a rigorous month-long SCAMPI assessment by KPMG, India2006-Patni Computer wins significant multi-services telecom deal from UK's largest independent retailer of mobile communications-Patni Computer Systems gets CIO 100 award-Mercer HR in JV with Patni Comp-Patni join hands with EISL2007-Patni wins Golden Peacock Award 2007 for Training Excellence-Patni Computer acquires Life Sciences Services Company Taratec for $ 27 million-Patni Computer acquires Telecoms Consulting Specialist Logan-Orviss International-Patni inks MoU with BITS Pilani-Patni to acquire US-based Taratec Show less

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  TELUS International India

  Nov 2023 - now

  Group Manager (AVP)