Ashley Brake

Experience

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  Dr. Saul Dermer, D.D.S.

  Jan 2007 - Sept 2014

  Insurance Biller/ Receptionist

  Accurately processed insurance claims in a timely manner using various submission methods; handled petty cash and made bank deposits as needed.Greeted visitors and answered incoming phone calls.Researched insurance codes to ensure all patient documents were correct, so insurance companies would accept claims without denials; verified patient’s insurance benefits. Ensured patient charts were maintained properly; organized and filed confidential patient files. Processed patient payments and maintained daily cash flow.Contacted patients to schedule appointments and resolved any patient complaints, to include explaining insurance benefits. Made recall appointments and rescheduled patients.Collected payments based on patients’ insurance or financial agreement.Performed duties as the lead event planner and organizer for all office functions and events; maintained internal calendar.Worked with office manager to advertise/ market dental services provided at practice to attract new patients. Show less

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  Masterbuilt Manufacturing

  Oct 2014 - Apr 2020

  The Business Applications Specialist works closely with the Director of Information Systems to define, support and implement solutions regarding all integrated systems and processes with ERP (Epicor, Epicor Manifest, NetSuite, EDI, Website, HCM, SharePoint, etc.) processes, supports and troubleshoots workstation application software, produces end user and requirements documentation and trains internal users within Masterbuilt. The Business Applications Specialist is also responsible for all EDI related projects and software required to transact business with every Masterbuilt trading partner.ESSENTIAL DUTIES AND RESPONSIBILITIES• Responsible for working with data, troubleshooting applications and facilitating efficient workflow processes• Analyze and identify solutions within legacy and existing processes and applications to streamline a businessprocess or organize information effectively• Ability to troubleshoot end users across various systems and processes to determine proper resolution andassess for (training) and development opportunities• Provide subject matter expertise in understanding the business requirements (processes and procedures) and ofbusiness technology (applications and systems) to translate terms and concepts to Development team/users andthird-party clients• Provide business support to Director of Information Systems, who provides technical direction, resources andleadership in all phases of the development and implementation process• Partner with internal departmental teams to monitor and respond to issue resolutions, evaluate systems overallfunctionality and end user experience• Responsible for the on-boarding and ongoing management of new and existing EDI business partners• Communicate with internal/external customers, our VAN and third-party customers/providers concerning all EDImatters to facilitate effective communications between our trading partners Show less Assist with the tracking, maintenance, and creation of product related data and documentation. With meticulous attention to detail, conduct data verification of internal system and GS1 related data hubs to ensure global standards are upheld.-Coordinates and Updates Department Matrixes and SOP's-Oversees Publication and Catalog Record Retention-Maintains Product Timeline Tracking and Communications-Compile data for new and existing products via GDSN-Coordinates with other departments to obtain all necessary product information for new item on-boarding via Customer Vendor Portals-Generate Product Records for Scratch and Dent Items, Refurbished, and Factory Direct Program Items-Upload various artwork, media files, and technical writing documents-Documents, uploads, and maintains change management tracking and ERP uploads-Verifies and uploads Container and Warranty Container Inspection Reports-Conduct year-end product analysis as well as pricing and cost adjustments-Compile product and part specifications and attributes-Procure and catalog product data and supporting documentation from post production reports in ERP System-Assist in identifying and implementing process improvement opportunities-Cross-train in all Master Data Management processes and serves as a backup for MDM Specialist-Work with MDM Specialist and Supervisor to acquire latest concepts and industry standards-Support MDM as required Show less Directly reports to the Sales Administrator by establishing and maintaining data synchronization between Masterbuilt ERP system of record and our customer’s data source for our products (which is typically their vendor portal). In addition, maintains item product data and required administrative responsibilities on various customer account portals/systems.-Keep Sales Administrator current and informed by providing a clear and concise two way communication and understanding. -Establish and maintains data synchronizations with new and existing customers. Communicates with the customers and third party providers concerning all data synchronization matters. Maintains documentation regarding all data synchronization duties.-Knowledgeable of and uses the various customer account portals/systems by contacting and coordinating with account contacts. -Maintain documentation regarding each customer account’s data sync process. Through the Vendor Guides and other medium provided by the customer, maintain a good understanding of how to do business with each customer involving data synchronization and/or product item data. -Work with the various internal departments to verify all item data needed to data sync has been entered into Epicor. -Maintain an open channel of communication with other departments to ensure appropriate information is disseminated accurately and in a timely manner.-Serve as administrator on all customer account portals/systems as required. Maintain user access to all customer account portals/systems and ensure each user has appropriate access by keeping Customer Tracker updated in EPICOR with the most current information.-Maintains, analyzes, troubleshoots the web based business systems by contacting and coordinating with the Masterbuilt assigned Account Specialist and/or Sales Manager and Marketing team member.-Must be able to work with short deadlines and have the ability to multi-task. 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  • Business Application Specialist

    Apr 2019 - Apr 2020

  • Master Data Management Support

    Feb 2019 - Mar 2019

  • Data Sync Specialist

    Feb 2016 - Feb 2019

  • Customer Service Representative

    Oct 2014 - Feb 2016