Thomas Ross

Experience

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  Anderson Districts 1 & 2 Career and Technology Center

  May 2018 - Aug 2019

  IT Setup Assistant
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  Publix Super Markets

  Jun 2021 - Jun 2022

  Grocery Clerk

  • Used customer service skills to assist customers in finding products and provide them with information• Controlled inventory and informed procurement team of inventory needs• Performed duties such as unloading trucks, rotating stock, blocking products and organizing stockroom

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  Clemson University

  Jan 2022 - now

  • Employ Python for comprehensive data analysis to investigate the impact of co-located urgent care facilities on emergency department utilization, contributing to ongoing research efforts.• Conduct extensive literature reviews on the effects of co-located urgent care facilities on Hospital Utilization rates, identifying key gaps in existing research for further exploration.• Validate and analyze data obtained from PRISMA Health, with potential cost savings of up to $5,000 by leveraging existing datasets instead of procuring additional resources.• Engage in collaborative research initiatives with Clemson University, leveraging Python for data-driven insights and enhancing understanding of healthcare operations dynamics. Show less • Promoted to Residential Community Leader in Fall 2023, overseeing a team of 17 Resident Assistants and leading staff development, scheduling, and supervision across a community of 650 residents.• Designed and implemented a new resident move-out process that reduced staff working hours by 125 per cycle, streamlining operations and improving efficiency.• Developed a vehicle tracking system during resident move-in, reducing move in cycle time by 30 minutes per student, minimizing staff workload, and enhancing overall process stability.• Created a maintenance tracking system that enabled Resident Assistants to monitor work-in-progress maintenance issues in real time, increasing transparency and improving response times.• Led crisis management training sessions annually for 18-20 newly hired and returning Resident Assistants. Show less

  • Research And Administrative Assistant, Clemson College of Education

    Aug 2024 - now

  • Healthcare Operations Research Assistant

    May 2023 - now

  • Resident Assistant/Residential Community Leader

    Jan 2022 - May 2024
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  Ingles Markets, Inc.

  May 2022 - Jan 2023

  Meat Associate
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  Hexagon Asset Lifecycle Intelligence

  May 2023 - Aug 2023

  Utilities Market Analysis Intern

  • Conducted in-depth research on the utilities and power generation industries, identifying industry shifts, regulatory changes, and competitive landscapes to inform software development and align with potential customer needs.• Collaborated with cross-functional teams to assess data from 149 customer accounts, enhancing the understanding of industry-specific needs and solutions• Built a targeted database of 900 potential contacts by analyzing organizational structures, contributing to optimized marketing and sales outreach strategies. Show less

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  BMW Manufacturing Co., LLC

  Aug 2023 - Dec 2023

  Quality Management Intern

  • Analyzed historical and current defect trends sourced from the BMW Call Center to establish Key Performance Indicators (KPIs), aimed at mitigating plant-related defects in BMW vehicles.• Developed streamlined dashboards for efficient monitoring of quality related KPIs, resulting in a significant reduction of up to 20 hours per week in reporting time.• Reported on G60 car feedback from the Total Quality Management department, influencing future BMW vehicle designs and providing insights to forecast customer complaints related to the G60 model.• Conducted root-cause analysis utilizing data analytics to address Apple CarPlay connection issues reported by 33% of all customers. Identified specific vehicles and part numbers experiencing the issue to facilitate targeted resolution strategies. Show less

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  BMW Manufacturing Co., LLC

  May 2024 - Aug 2024

  Supplier Management Intern

  • Analyzed BMW Aftersales Material Planning data using SAP and Excel, identifying inaccuracies and implementing an automated reporting process with VBA. Corrected 8,762 part numbers, improving data accuracy by 10% and enhancing the lean parts planning process. • Conducted a comprehensive analysis of obsolete parts for procurement from BMW Production plants for Aftersales Supply, identifying 44,000 parts. This initiative led to a $410,000 cost saving in obsolescence and reduced customer wait times by up to 2 months for spare parts.• Forecasted truckloads to BMW North America's spare parts processing center from USMCA suppliers. Developed Power BI dashboard to visualize data, optimizing staffing levels and reducing downtime at the processing center.• Compiled and reported weekly on the top 20 worst-performing USMCA BMW Aftersales suppliers, focusing on backorders and past-due parts. Collaborated with planners to develop supplier catch-up plans, mitigating backlog issues. Show less